Andrea Murillo Mejia
Houston,TX
Summary
- Motivated professional with managerial experience in customer service
- Strong ability to partner with clients to learn their needs, recommend solutions, and build relationships
- Extensive customer service skills acquired from multiple client-facing positions.
- Highly dedicated and competitive, committed to goals, planning, and follow-through to achieve desired
Overview
1
1
year of professional experience
Work History
Sales Executive
Parfumall LLC
- Balanced excellent customer service with reliability by completing various store upkeep tasks
- In charge of resolving customer complaints and negotiating solutions
- Demonstrated product knowledge as well as polite and friendly service.
Sales Executive/supervisor
King Habibi Co.
- Managed day to day operations of the store-overseeing/ensuring all team members are working productively and efficiently
- Opening and closing procedure duties, key holder in charge of enforcing proper/safe opening and closing of the establishment on a daily basis
- Completed inventory counts and drafted reports detailing shrinkage while also rotating stock for optimum usage.
Operations assistant
Our Family Wellness Center LLC
- Provided customer service-determined patient's needs
- Managed digital and hard-copy filling systems.
MSC CRUISES
Customer Service Rep
Houston, TX
06.2024 - Current
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Resolved customer service issues with timely and professional resolutions.
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Collaborated with team members to ensure seamless customer service experiences.
Turbotax
Product Expert
Houston, TX
12.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Education
High School -
Penn Foster Career School
Scranton, PA03.2024
Skills
- Sales expertise
- Experience in sales
- Customer Service
- Active Listening
- Call center experience
Professionalreferences
- Herman Herplex, (832)-428-4146, Retail Ops. Manager
- Olber Amador, (786)-907-2521, Retail Ops. Manager
Educationandaffiliations
- American Health Care Association: Temporary nurse aide eight hours training.
- Course for HIPAA Training class.
References
Pedro Magallanes (281)602-9364
Kensy Rodriguez (346) 606-2437
Emy Alvarado (346) 715-7450
Languages
Spanish
Native or Bilingual
Timeline
MSC CRUISES
Customer Service Rep
06.2024 - Current
Turbotax
Product Expert
12.2023 - 05.2024
Sales Executive
Parfumall LLC
Sales Executive/supervisor
King Habibi Co.
Operations assistant
Our Family Wellness Center LLC
High School -
Penn Foster Career School