Jacqueline Llanas
Wolfforth,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
The GOAT Sports Grill
04.2023 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Texas Roadhouse
12.2018 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Biology/ Pre-Nursing
Northwest Vista College
San Antonio, TX07.2024
Skills
- Beverage Preparation
- Health Codes Compliance
- Payment Processing
- Basic Accounting
- Menu Memorization
- Suggestive Selling
- Food Service
- Food Running
- Responsible Alcohol Service
- Cash Register Operation
- Customer Service
- Classic Cocktails
- Liquor, Beer, and Wine Knowledge
- Aloha POS
Timeline
Bartender
The GOAT Sports Grill
04.2023 - 07.2023
Server
Texas Roadhouse
12.2018 - 04.2021
Associate of Science - Biology/ Pre-Nursing
Northwest Vista College
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