Jacqueline Mack
Westland
Summary
Compassionate Certified Nursing Assistant with expertise in patient care, HIPAA compliance, and emergency response. Committed to fostering relationships and ensuring patient safety while delivering high-quality support.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Veterans Affairs Hospital
Detroit
11.2025 - Current
- Executed daily patient care tasks, supporting nursing staff and ensuring personal hygiene for improved patient comfort.
- Managed patient mobility through walking assistance and safe transfer techniques.
- Documented vital signs, food intake, and patient information accurately in records.
- Communicated effectively with patients to address concerns regarding health status.
- Maintained sanitary conditions in patient rooms and common areas, promoting health and safety standards.
- Assisted with feeding and meal delivery, ensuring adherence to dietary restrictions.
- Responded swiftly to emergencies, prioritizing patient safety and comfort measures.
- Fostered relationships with patients and caregivers, enhancing individual care plans for tailored support.
Certified Nursing Assistant
Ascension Providence Hospital
Southfield
10.2023 - 11.2025
- Observed and reported unusual symptoms to charge nurse, facilitating prompt actions.
- Assisted patients with walking using safety equipment.
- Obtained patient specimens following proper procedures in a sterile environment. and monitored vitals to maximize patient comfort in the environment.
- Administered comfort measures, including back rubs and proper positioning, to promote patient relaxation. such as back rubs and proper positioning for relaxation.
- Examined and treated lacerations, referring complex cases to medical professionals for further care.
- Maintained confidentiality of patient information by adhering to HIPAA regulations. by adhering strictly to HIPAA protocols during care.
- Participated in training sessions to enhance nursing assistant skills and knowledge. to enhance nursing assistant skills development.
- Assisted residents in preparing for activities, promoting social engagement.
Certified Nursing Assistant
Angela Hospice
Livonia
10.2021 - 09.2023
- Monitored vital signs and reported changes to medical personnel.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted nursing staff in daily patient care activities.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided personal hygiene assistance to veterans in need.
- Supported mobility by assisting patients with walking and transfers.
- Assisted residents with walking to promote mobility and independence. with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Delivered meals and ensured proper nutrition for patients.
- Answered call lights promptly and responded to patient needs accordingly.
- Communicated effectively with patients to address their concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained a clean and safe environment for patients and staff.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Administered medications as directed by registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Conducted patient education on health maintenance and disease prevention.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Certified Nursing Assistant
Arbor Hospice
Ann Arbor
09.2014 - 11.2021
- Monitored vital signs, including blood pressure and pulse rate, reporting changes to medical personnel.
- Assisted nursing staff with daily patient care activities, enhancing patient comfort and wellbeing.
- Supported mobility by assisting patients with walking and transfers, promoting independence.
- Facilitated personal hygiene management, including bathing, grooming, and oral hygiene.
- Responded promptly to call lights and emergency situations involving sudden illness or injury.
- Communicated effectively with patients to address concerns and enhance overall satisfaction.
- Maintained detailed records of patient care conditions, aiding in comprehensive assessments by medical staff.
- Documented patient information accurately in electronic records for comprehensive medical reviews.
- Collaborated with nursing staff to deliver consistent and compassionate patient care at the facility.
Certified Nursing Assistant
Preferred Providers
Ypsilanti
03.2014 - 09.2021
- Monitored vital signs regularly, reporting any unusual symptoms to charge nurse promptly.
- Provided personal hygiene assistance to veterans, fostering dignity in care delivery.
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Facilitated mobility by supporting patients in walking, improving their physical activity and reducing fall risks.
- Responded promptly to call lights, ensuring timely care and enhancing patient satisfaction.
- Delivered meals while ensuring nutritional requirements were met for each patient.
- Maintained cleanliness and safety standards within the patient care environment.
- Documented accurate patient information in electronic records for healthcare coordination.
Certified Nursing Assistant
Senior Helpers National
Ann Arbor
08.2014 - 08.2017
- Assisted patients with activities of daily living, focusing on personal hygiene and comfort.
- Provided support to non-ambulatory residents during daily activities through range of motion exercises to promote wellness.
- Maintained cleanliness and organization of patient rooms and shared areas, adhering to sanitation protocols.
- Monitored and managed bedpan supplies to uphold hygiene standards.
- Observed and reported unusual symptoms to charge nurse for prompt evaluation.
- Maintained accurate records of patient conditions for review by medical staff.
- Facilitated communication between patients and healthcare staff between patients, caregivers, and healthcare teams to enhance care continuity.
- Responded to emergency situations quickly, prioritizing patient safety at all times.
Education
Some College (No Degree) - Nursing Assistant
Washtenaw Community College
Ann Arbor, MISome College (No Degree) - Phlebotomist
Washtenaw Community College
Ann Arbor, MISkills
- Vital signs monitoring
- Basic patient care
- Hygiene assistance
- Specimen handling
- Emergency response adherence
- HIPAA compliance expertise
- Patient care standards
- Compassionate patient care
- Patient communication
- Team collaboration
- Interpersonal communication
- Adaptability in dynamic environments
- Critical thinking
- Ethical practices adherence
- Vital signs monitoring
Timeline
Certified Nursing Assistant
Veterans Affairs Hospital
11.2025 - Current
Certified Nursing Assistant
Ascension Providence Hospital
10.2023 - 11.2025
Certified Nursing Assistant
Angela Hospice
10.2021 - 09.2023
Certified Nursing Assistant
Arbor Hospice
09.2014 - 11.2021
Certified Nursing Assistant
Senior Helpers National
08.2014 - 08.2017
Certified Nursing Assistant
Preferred Providers
03.2014 - 09.2021
Some College (No Degree) - Nursing Assistant
Washtenaw Community College
Some College (No Degree) - Phlebotomist
Washtenaw Community College