Jacqueline Madrigal

• Collaborated with enterprise to determine Operational Resiliency strategy and to identify and map critical business processes, resources, infrastructure, and applications support
• Led all testing initiatives to ensure front to back recovery of the critical processes
• Oversees the team responsible for overseeing the execution of business continuity planning and testing activities
• Led, direct, and managed enterprise level Business Continuity policies, programs and procedures for Guardian Life across the Americas and India.

• Partnered with Global COOs to identify, manage and develop new recovery solutions for their lines of business
• Develop and organize risk management and disaster preparedness plans to address emergencies, and ensure continuity and recovery of critical business functions, business processes, and IT services
• Managed all aspects of our business continuity program during COVID-19 crisis with our Senior Leadership Team and Business Continuity Coordinators and drove measures and guidelines set as standards for all our global locations.

• Responsible for strengthening the bank’s ability to identify, detect and respond to process or technology failures and recover, while reducing customer harm, reputational damage, regulatory impact and financial loss
• Collaborated with Cyber-testing, Business Continuity, and simulation teams to develop new testing scenarios and created action plans based on results.

• Collaborate with senior business partners to develop their recovery strategies; plan, coordinate, and facilitate our yearly enterprise-wide exercise
• Provide senior management with the most current and relevant emergency/business continuity procedures and training, specialized awareness sessions for senior leadership
• Redesigned and implemented enterprise-wide Business Recovery Plan (BRP) and Business Impact Analysis (BIA) recovery information for Global Banking and Markets (GBAM)

• Collaborated with global teams to achieve our objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans
• Facilitated weekly status meetings, setting action items, managing next steps and keeping stakeholders accountable for their deliverables.

IT Project Sr. Analyst Global Cash Resources, Assistant Vice President

• Developed and maintained the Global IT budget ($48mm) which included extensive data analysis from multiple systems; this facilitated the allocation of team’s budget.
• Collaborated with senior management regarding key financial and strategic initiatives to manage their budgets, projects and reported back to management all key information in monthly RAG status.

Post trade Technology Investment Banking IT, Project Manager:

• Relationship Manager with the Federal Reserve Bank of New York, worked directly with the FRBNY representatives, managed relationship and provided critical documents to the FRBNY
• Developed and implemented an automated workflow tool that actively managed the regulatory reporting schedule in order to be compliant with the financial mandates.
• Led the Global Legacy Application Inventory program which included collection of data through to designing the database to house the information and caring for existing systems.
• Collaborated with global departments and outside consultants (CAPCO) to define, document and present our approach to senior management.

Chief Information Officer (CIO) Business Management Office

Analyst:

• Managed CIO and senior management weekly meeting by collaborating with representatives from all functional areas within Information Technology division. Succeeded in framing a strategy for clear communication among partners and ensuring key deliverables were met.
• Created a measurement process for measuring and recognizing the performance of the IT division 10,000 globally. Key individuals were recognized in the annual event for their achievements.

• Maintained and updated over 1000 K-12 Private, Public and Charter School accounts as their technology consultant
• Generated territory revenue of $2.5 million dollars through the development of ongoing client relationships.

• Assisted sales managers with their day-to-day tasks which included demonstrations for successful sale campaigns, inventory and return of unused material, sales calls and managing various sales contests.