Jacqueline Martinez
Palm Bay
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
PSR II
Health First Medical Group
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries by employing effective communication and problem-solving techniques to enhance satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with healthcare providers to ensure timely resolution of patient concerns and complaints.
- Maintained regular communication with patients regarding billing issues, appointments, and procedures to ensure clarity and understanding.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Assisted customer with Spanish-language inquiries in a timely and professional manner.
Caseworker
LAW OFFICES OF DONOGHUE & ASSOCIATES
06.2018 - 11.2021
- Conducted research to investigate case facts, preparing necessary legal documents and articles for case preparation. Filed appeals, exhibits, and briefs with court clerk or opposing counsel. Managed and organized legal information through proper archiving on electronic-filing systems. Collected and preserved evidence and documents for legal proceedings. Oversaw drafting of client and legal correspondence, including mortgages and contracts. Updated clients on case progress and addressed inquiries. Managed delivery of subpoenas and court summons to witnesses and concerned individuals. Scheduled and arranged client meetings with attorney.
- Monitored client progress through regular follow-ups to adjust support strategies based on individual needs.
- Facilitated client assessments to determine eligibility for legal services and resources.
- Developed and maintained case files, ensuring accuracy and compliance with legal standards.
- Coordinated communication between clients, attorneys, and external agencies to streamline case processes.
Patient Benefit Advisor
DECO
03.2015 - 06.2018
- Assisted patients in obtaining demos, medical records, signatures, and consents while applying for Medicaid and Social Security disability benefits; collaborated with DCF and SSA departments to review medical records and ensure timely processing of eligibility documents.
- Conducted in-house reviews and interviews, both bedside and via phone, to evaluate candidates for medical and disability assistance programs.
- Managed case documentation, maintaining compliance with regulatory requirements and best practices.
- Supported daily operations by coordinating tasks with team members to maintain consistent workflow and service quality.
Education
High School Diploma -
North Rockland
Thiells, NY06-1995
Skills
- Patient care experience
- Bilingual (English and Spanish)
- Excellent verbal and written communication
- Organizational skills
- Attention to detail
- Multitasking
- Time management
- Team collaboration
- Problem resolution
- Critical thinking
- Calm under pressure
- Computer skills
- Error correction
Disclaimer
Jacqueline Martinez
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PSR II
Health First Medical Group
11.2021 - Current
Caseworker
LAW OFFICES OF DONOGHUE & ASSOCIATES
06.2018 - 11.2021
Patient Benefit Advisor
DECO
03.2015 - 06.2018
High School Diploma -
North Rockland