Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JACLYN JONES

APPLEGATE,CA

Summary

Dynamic and detail-oriented professional with 24 years of experience in outpatient services, including expertise in phlebotomy at Quest Diagnostics and Sutter Health. Known for exceptional customer service and teamwork, I consistently reduce patient wait times while ensuring accurate specimen processing and maintaining a welcoming environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

PSR II

Quest Diagnostics
12.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Expert in phlebotomy
  • Patient registration
  • Specimen processing
  • Excellent customer service
  • Attention to detail

Front Office Receptionist

Western Sierra Medical Center
01.2022 - 11.2022
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduling for providers
  • Checking insurance for eligibility
  • Data entry
  • New patient registration

Mobile Phlebotomist

Vear Mobile Phlebotomy
01.2021 - 03.2022
  • Organized daily work based on collection priority.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Processed specimens for shipping
  • Confirming appointments with clients

Clinical Laboratory Assistant

SUTTER MEDICAL FOUNDATION
08.2001 - 09.2018
  • High volume fasted paced outpatient lab
  • Performed complex testing procedures under time-sensitive conditions, providing critical data for urgent patient cases when needed most.
  • Performing phlebotomy draws on patients of all ages, disabilities, or complexity with expertise
  • Safety ambassador
  • Patient registration
  • Specimen processing
  • Prepared specimens for tracking/batching
  • Experienced with EPIC
  • Minimized errors throughout pre-analytic, analytic and post-analytic processes.
  • Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
  • Documented and verified patient information using laboratory information system.

Education

No Degree -

Sierra College
Rocklin, CA
05-2008

No Degree -

University of Phoenix
Tempe, AZ
03-2003

No Degree - Phlebotomy

National Careers of Education
Rancho Cordova, CA
08-2001

High School Diploma -

Adelante High School
Roseville, CA
06-1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Expert phlebotomist
  • 24yrs experience in outpatient services

Certification

  • Basic Life Support Provider Card BLS –American Heart Association.
  • Phlebotomy Technician Certification (PBT) - American Society for Clinical Pathology (ASCP).
  • Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).

Timeline

PSR II

Quest Diagnostics
12.2022 - Current

Front Office Receptionist

Western Sierra Medical Center
01.2022 - 11.2022

Mobile Phlebotomist

Vear Mobile Phlebotomy
01.2021 - 03.2022

Clinical Laboratory Assistant

SUTTER MEDICAL FOUNDATION
08.2001 - 09.2018

No Degree -

Sierra College

No Degree -

University of Phoenix

No Degree - Phlebotomy

National Careers of Education

High School Diploma -

Adelante High School

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JACLYN JONES