Giselle Taveras
New London
Summary
Dependable professional with strong teamwork and customer service skills. Experienced in maintaining organized workspaces and training others to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR II
Quest Diagnostics
Norwich, CT
03.2026 - Current
- Assisted in maintaining a clean and organized work environment for efficient operations.
- Monitored inventory of supplies, reporting shortages to maintain operational readiness.
- Participated in training sessions to improve skills and knowledge of phlebotomy practices.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
PSR I
Quest Diagnostics
Norwich, CT
07.2023 - 03.2026
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared specimens for laboratory testing, ensuring accurate labeling and documentation.
- Coordinated with medical staff to schedule phlebotomy appointments effectively.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Handled insurance verification tasks using Quamun validate patient insurance information.
Phlebotomist
Backus Hospital
Norwich, CT
11.2021 - 03.2023
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Shift Leader
Smoothie King
Waterford, CT
07.2018 - 02.2023
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained new staff on product preparation, safety protocols, and customer engagement techniques.
- Conducted performance evaluations, providing feedback to team members for continuous development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Make smoothies
- Prep fruit
Phlebotomy Intern
Naval Branch Health Clinic
Groton, CT
04.2020 - 04.2020
- Ensured patient comfort and safety during procedures.
- Assisted in training new students on phlebotomy techniques and best practices.
- Collaborated with healthcare professionals to optimize patient care processes.
- Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
Education
Associate of Science - General Studies
Three Rivers Community College
Norwich, CT08-2021
High School Diploma -
Three Rivers Middle College
Norwich, CT06-2019
Hospitality And Management -
Ella T. Grasso Technical High School
GrotonSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Computer skills
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
- COC for Drug-screen collections
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PSR II
Quest Diagnostics
03.2026 - Current
PSR I
Quest Diagnostics
07.2023 - 03.2026
Phlebotomist
Backus Hospital
11.2021 - 03.2023
Phlebotomy Intern
Naval Branch Health Clinic
04.2020 - 04.2020
Shift Leader
Smoothie King
07.2018 - 02.2023
Associate of Science - General Studies
Three Rivers Community College
High School Diploma -
Three Rivers Middle College
Hospitality And Management -
Ella T. Grasso Technical High School