Dominique Bowers
Orange Park,FL
Summary
Dedicated and certified phlebotomist with over 13 years of experience in high-volume patient service centers, consistently delivering exceptional care and support to patients. Committed to upholding the highest standards of cleanliness and hygiene within laboratory environments, ensuring a safe and efficient experience for all. Proven ability to thrive in fast-paced settings while maintaining a compassionate approach, fostering trust and comfort among patients. Expertise in blood collection techniques and patient interaction enhances the overall quality of healthcare services provided.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PSR II
Quest Diagnostics
Jacksonville, FL
03.2023 - Current
- Collect blood samples from patients in a safe, efficient, and professional manner
- Ensure proper labeling, handling, and documentation of specimens
- Maintain cleanliness and sterility of equipment and work area
- Follow all safety protocols and infection control procedures
- Travel to outside medical offices within the Jacksonville, FL region to perform phlebotomy services
- Communicate effectively with patients and healthcare staff to ensure a positive experience
- Other Duties as assigned
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Took initiative to demonstrate process donors and improve comfort with procedures such as phlebotomy.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Site Coordinator
Labcorp
Jacksonville , United States
11.2022 - 02.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Obtained blood specimens by performing venipunctures and finger sticks 45 times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Conducted venipuncture and other CT procedures.
Certified Phlebotomist Technician III
HCA Memorial Hospital
Jacksonville, FL
03.2021 - 09.2022
- Ensure safety and well-being of patients
- Proper cannulation of patients access
- Provide patient education
- Participate in facility surveys and inspections made by authorized governmental agencies
- Maintain, sanitize and clean equipment and instruments to meet patient needs
- Obtain patient vital signs and report results to staff nurse or physician, noting changes from prior measurements
- Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Transport elderly patients to and from facilities and performed essential ambulatory care
- Care for 16 patients by providing personal care
- Wipe down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Check patient identifying information against records to uphold strict security, safety and regulatory standards
- Interact effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Gather, chart and analyze patient history data and discussed key points with clinicians.
- Collected blood samples efficiently using various venipuncture techniques.
- Maintained accurate patient records and ensured compliance with safety protocols.
Phlebotomy Supervisor
Octopharma Plasma
Jacksonville, FL
04.2016 - 02.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Accomplished multiple tasks within established timeframes.
- Managed scheduling and resource allocation to optimize site efficiency and productivity.
- Collaborated with cross-functional teams to ensure adherence to regulatory standards and guidelines.
- Trained and mentored new staff on best practices for blood collection and patient interaction.
- Oversaw daily operations of phlebotomy department, ensuring compliance with safety and quality standards.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, Florida, FL08-2025
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL12.2022
Skills
- Exceptional customer service
- Process documentation
- Laboratory testing expertise
- Pressure Wound Treatment
- EMR Systems
- Disease Prevention
- Laboratory Equipment Handling
- Blood Sample Collection
- Treatment Room Preparation
- Specimen Collection
- Sanitation and Sterilization
- Hazardous Waste and Disposal
- Collections Procedures
- Specimen Labeling Procedures
- Drawing Blood
- Proper Storage Procedures
- Venipuncture and Capillary Puncture
- Measuring Vital Statistics
- Data Recording
- Specimen Transport
- Specimen Collection and Storage
- On-Site Testing
- Urinalysis Testing
- Federal Laws DOT Drug Testing
- Insurance Information Collection
- Vacuum Tube and Syringe Use
- Team Leader
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
Certified Clinical Hemodialysis Technician - 2017
Certified Phlebotomist - 2013
Timeline
PSR II
Quest Diagnostics
03.2023 - Current
Patient Site Coordinator
Labcorp
11.2022 - 02.2023
Certified Phlebotomist Technician III
HCA Memorial Hospital
03.2021 - 09.2022
Phlebotomy Supervisor
Octopharma Plasma
04.2016 - 02.2021
Bachelor of Science - Psychology
University of North Florida
Associate of Arts - General Studies
Florida State College At Jacksonville