Lorena King
Elk Grove,CA
Summary
I'm a high-energy representative that brings significant experience and great customer service skills. Focused on eliminating barriers and maximizes productivity to meet challenging daily demands. Proactive with a history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in a fast-paced, high sense of urgency environments.
Overview
8
8
years of professional experience
Work History
PSR II
UC Davis Health
06.2022 - 10.2023
- Help patients schedule appointments, refill request on medication and schedule referrals
- Obtain an average talk time of 4-5min with obtaining over 55 calls a day with scores over 90% and above
- Applying great customer service and knowledge of epic and directory
- Messaging physicians with proper spelling and grammar
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front End Supervisor
Costco Wholesale Corp
Elk Grove, CA
11.2015 - 06.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managing the sales team with immense numbers for success
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA05-2015
Skills
- Employee training
- Administrative skills
- Effective planning
- Leadership development
- Medical field knowledge
- Phone customer service skills
- Customer service
- Problem-solving
Timeline
PSR II
UC Davis Health
06.2022 - 10.2023
Front End Supervisor
Costco Wholesale Corp
11.2015 - 06.2022
High School Diploma -
Elk Grove High School