Cherise Leopold
The Woodlands
Summary
Adaptable and detail-oriented individual with extensive experience in customer service and team collaboration. Proven ability to assist in day-to-day operations and manage high-pressure situations while maintaining quality standards. Eager to contribute to team success and drive operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
PSR II
Quest Diagnostics
Houston, TX
05.2022 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
CSR
Avis Budget Group
Houston, TX
01.2019 - 03.2020
- Resolved customer inquiries using company systems to ensure timely and accurate responses.
- Trained new employees on customer service protocols and best practices to enhance team performance.
- Collaborated with cross-functional teams to streamline reservation processes, improving efficiency.
- Managed high-volume call queues while maintaining quality standards and customer satisfaction rates.
PSR
Encompass Medical Partners
Houston, TX
03.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Certified Medical Assistant
Laser Spine Institute
Houston, TX
07.2010 - 08.2015
- Assisted in patient intake and medical history documentation to streamline appointment processes.
- Supported physicians during examinations, ensuring efficient workflow and patient comfort.
- Administered injections and performed routine tests, maintaining high standards of patient care.
- Managed electronic health records with precision, enhancing data accuracy and retrieval efficiency.
- Educated patients on post-operative care procedures, improving compliance and recovery outcomes.
- Coordinated with multidisciplinary teams to facilitate seamless communication and optimize patient treatment plans.
- Mentored junior staff on clinical procedures, fostering a culture of continuous improvement and learning.
- Implemented process improvements in scheduling systems, reducing appointment wait times significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
Education
GED -
Lamar University
Beaumont, TXNo Degree - Nursing
Lone Star College
Houston, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Multitasking
- Dependable and responsible
- Verbal communication
Timeline
PSR II
Quest Diagnostics
05.2022 - Current
CSR
Avis Budget Group
01.2019 - 03.2020
PSR
Encompass Medical Partners
03.2018 - 03.2020
Certified Medical Assistant
Laser Spine Institute
07.2010 - 08.2015
GED -
Lamar University
No Degree - Nursing
Lone Star College