Rebecca BondKnuth
Vancouver,WA
Summary
Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
PSR II
Radia
Vancouver, WA
07.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Medinformatix to schedule appointments.
- Managed schedules for assigned modalities.
- Maintain confidentiality and abide by HIPAA rules
Customer Service Representative
Vancouver Radiologists
Vancouver, WA
03.2017 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Verified eligibility for insurance
- Assists patients with registration process with professionalism and accuracy.
Scheduler/Phone Room
Denali Orthopedic Surgery
Palmer, AK
03.2013 - 05.2016
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Associate of Arts -
Yakima Valley Community College
Yakima, WA06.2008
Skills
- Explaining Policy and Procedures
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Documenting and Recording Information
Timeline
PSR II
Radia
07.2021 - Current
Customer Service Representative
Vancouver Radiologists
03.2017 - 06.2021
Scheduler/Phone Room
Denali Orthopedic Surgery
03.2013 - 05.2016
Associate of Arts -
Yakima Valley Community College