Jacqueline Mata
Huntington,WV
Summary
Dynamic and dedicated professional with extensive experience at Los Agaves, excelling in customer service and team collaboration. Bilingual in English and Spanish, I effectively resolved customer complaints and enhanced guest satisfaction. Proven multitasker with strong critical thinking skills, committed to fostering positive dining experiences and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Waitress
Los Agaves
Charleston, WV
06.2019 - Current
- Provided exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing processes.
- Trained new staff on menu items and service procedures to uphold restaurant standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere and fostering repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier/Waitress
Taqueria'83
Huntington, WV
05.2023 - 08.2025
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales data.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
Nursing ASN -
St. Marys School of Nursing / Marshall University
Huntington, West Virginia, WV05-2026
High School Diploma -
South Charleston High School
South Charleston, WV01-2021
Skills
- Team collaboration
- Strong multitasking
- Critical thinking
- Compassionate and caring
- Bilingual English / Spanish
- Task prioritization
- Clinical judgment
- Patient assessments
- Patient monitoring
Timeline
Cashier/Waitress
Taqueria'83
05.2023 - 08.2025
Waitress
Los Agaves
06.2019 - Current
Nursing ASN -
St. Marys School of Nursing / Marshall University
High School Diploma -
South Charleston High School