Meticulous Medical Office Assistant with 6 years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Hi, I’m
Jacqueline Matthews
Forney
Summary
Overview
6
years of professional experience
Work History
Healthcare for Women
Medical Office Administrator
01.2023 - 11.2025
Job overview
- Efficiently managed patient scheduling and appointment confirmation.
- Coordinated effective communication between healthcare providers and patients.
- Maintained confidentiality while processing medical records and assisting with insurance inquiries.
- Trained new staff on office procedures, contributing to a well-organized environment.
- Facilitated patient check-in and check-out processes smoothly.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
Healthcare for Women
Medical Assistant
03.2020 - 01.2023
Job overview
- Assisted healthcare providers in patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up communications efficiently.
- Administered medications and vaccinations as directed by physicians.
- Educated patients on treatment plans and preventative care practices.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported billing processes by verifying insurance information for patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
University of PhoenixTempe, AZ
Associate of Science from Business Administration And Management
06-2024
University Overview
Skills
- Patient scheduling
- Insurance verification
- Office organization
- Staff training
- Medical terminology expertise
- Medical records management
- Policy updates
Timeline
Medical Office Administrator
Healthcare for Women
01.2023 - 11.2025
Medical Assistant
Healthcare for Women
03.2020 - 01.2023
University of Phoenix
Associate of Science from Business Administration And Management