Jacqueline McClelland-Brown
Moreno Valley,CA
Summary
Experienced government administration professional with expertise in correctional oversight and transitional assistance. Proficient in policy interpretation, client engagement, and eligibility assessments for assistance programs. Known for maintaining high standards of accuracy and confidentiality in document processing. Eager to contribute to operational efficiency, community, and support initiatives.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Eligibility Worker II
Transitional Assistance Department
Redlands, CA
12.2013 - Current
- Conducted daily interviews, applying legal criteria to assess eligibility for government assistance, ensuring accuracy and compliance.
- Processed and reviewed client documentation, including tax returns and employment paperwork, enhancing case accuracy and efficiency.
- Collaborated in team meetings to discuss policy implementations and strategies for increasing office productivity and service quality.
- Stayed updated with state and federal regulations, adapting programs and processes to maintain compliance and service standards.
Correctional Officer
Youth Authority
01.1988 - 01.1996
- Oversaw individuals who had been arrested and were awaiting trial or who had been sentenced
- Received emergency calls and was responsible for determining the nature of the calls
- Supervised up to 150 inmates in a maximum-security environment maintaining 100% accountability
- Conducted prisoner roll calls, escorts and lock downs
- Monitored inmates’ daily activities and watching closely for unusual behavior, improper conduct or signs of possible conflict
- Performed periodic patrols of the entire correctional facility area to maintain order and prevent escapes searched cells, living quarters, visiting areas, recreational areas and buildings for contraband or unapproved items
Education
Master of public administration -
California State University San Bernardino
06.2020
BACHELOR OF BEHAVIORAL SCIENCE -
CAL POLY POMONA UNIVERSITY POMONA
06.1998
Skills
- Benefits programs
- Financial data assessments
- Proficient in [software]
- Trade policy
- Telephone etiquette
- Application processing
- Social program eligibility
- Effective customer communication
- Interviewing techniques
- Confidentiality
- Medicaid
- Disability awareness
- Applicant engagement
- Policy interpretation
- Microsoft Office
- Effective communication skills
- Documentation and paperwork
- Public assistance programs
Volunteer Experience
Served as a county representative for the Department of Behavioral Health for community outreach initiatives. Visited colleges, foster care facilities, shelters for the homeless, women and children, churches, and various places to inform the public about government assistance programs and the application processes, expanded the network of partnerships with other outreach agencies and organizations in San Bernardino County areas to enhance the efficacy and education on mental illness, involved recruitment, sponsorship gathering, constant professional communication between staff members and guests, space planning, and advertisement, the events attracted diverse populations from various San Bernardino communities and gained positive reviews from attendees and invited presenters alike, team planning and presenting, organizing mental health outreach and education of large diverse groups consisting of community leaders, advocates, law enforcement, and general community populations
Volunteer work
- Promoted environmental and mental health awareness with educational workshops and hands-on activities.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Raised awareness about environmental and mental health issues through educational workshops.
Contact
Morongo Valley, CA 92256
Skills
- Policy Interpretation
- Client case processing
- Confidentiality maintenance
- Effective communication
- Microsoft Office proficiency
Affiliations
Volunteer outreach throughout San Bernardino communities regarding mental health and removing the stigma
Accomplishments
- Received recognition for great customer service
- Emergency Response during the Northridge Earthquake
Certification
- Received a certificate in Paralegal studies
Languages
English
Professional
References
References available upon request.
Timeline
Eligibility Worker II
Transitional Assistance Department
12.2013 - Current
Correctional Officer
Youth Authority
01.1988 - 01.1996
- Received a certificate in Paralegal studies
Master of public administration -
California State University San Bernardino
BACHELOR OF BEHAVIORAL SCIENCE -
CAL POLY POMONA UNIVERSITY POMONA
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