Jennifer Lopez
12640 Dulce St,US
Summary
I'm a hardworking and reliable individual looking for an opportunity to lay a solid foundation and build upon it with your company. I can type 50 words per minute. I am well versed in Microsoft Word, Microsoft Office, Excel, Switchboard, 10-key operation. I have over 15+ years in customer service as well as patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Eligibility Worker
San Bernardino County Transitional Assistance Department
Hesperia, CA
09.2024 - Current
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Assessed clients' eligibility for public assistance programs and services.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Maintained accurate records of client interactions and program activities.
- Updated computer databases with current client information and status updates.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
PST Specialist
LabCorp
Apple Valley, CA
01.2017 - 08.2024
- Collected blood specimens from patients while maintaining a safe environment by adhering to policy and procedure
- Assist in processing of laboratory specimens
- Provides specimen collection instructions to patients.
- Provided informative reports to management as request
- Reviewed customer orders for accuracy and completeness, ensuring all required information was included.
- Provided customers with updates on their order status as needed.
- Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
- Reviewed and verified data for accuracy and completeness before entering into the database.
- Performed general office duties such as filing, typing, copying, scanning documents.
- Entered customer and account data from source documents within time limits.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
Phlebotomy Technician
Desert Valley Hospital
Victorville, CA
06.2015 - 03.2017
- Collected blood specimens from patients while maintaining a safe environment by adhering to policy and procedure
- Assist in processing of laboratory specimens
- Provides specimen collection instructions to patients.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
Counter Sales
FleetPride
Victorville, CA
06.2014 - 03.2015
- Answering phones, customer service, data entry, accounts receivable, shipping, receiving, collecting payments, bank deposits, balancing cash drawer, monthly reports, ordering parts.
- Processed payments accurately using cash registers or POS systems.
Teller
Wells Fargo
Apple Valley, CA
06.2013 - 05.2014
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Sales Manager
RAC Acceptance
Victorville, CA
02.2011 - 06.2013
- My duties included collection management, needing to contact customers via telephone to remind them of their financial obligations
- I communicated our program features to customers and ensured they were aware of their credit options
- I was responsible for running my office which entailed creating a schedule to ensure good customer service, handling customer service issues, and maintaining accounts payable files.
Transportation Coordinator
M Block and Sons
Redlands, CA
01.2009 - 11.2010
- Responsible for assembling ordered loads through the companies' data entry system
- Basic office work such as faxing, filing, and printing labels
- Responsible for telephone customer service calls and communication with the drivers, light billing, making spreadsheets for client meetings, and additional 10- key data entry.
Education
Certificate in Education and Certificates -
United Education Institute
High School Diploma -
Valley View High School
Phlebotomy
AUMT
VictorvilleSkills
- Data Entry (10 years)
- Customer Service (10 years)
- Receptionist (5 years)
- Computer Skills (10 years)
- Patient Care
- Phlebotomy
- Scheduling
- CPR Certified
- Venipuncture
- Phlebotomist
- Mentorship and Training
- Staff Supervision
- Document preparation
- Attention to detail
- Time management
- Telephone etiquette
- Applicant interviews
- Medicaid
Timeline
Eligibility Worker
San Bernardino County Transitional Assistance Department
09.2024 - Current
PST Specialist
LabCorp
01.2017 - 08.2024
Phlebotomy Technician
Desert Valley Hospital
06.2015 - 03.2017
Counter Sales
FleetPride
06.2014 - 03.2015
Teller
Wells Fargo
06.2013 - 05.2014
Sales Manager
RAC Acceptance
02.2011 - 06.2013
Transportation Coordinator
M Block and Sons
01.2009 - 11.2010
Certificate in Education and Certificates -
United Education Institute
High School Diploma -
Valley View High School
Phlebotomy
AUMT
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