Jacqueline McCreery
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with clients. Fosters sense of community among residents to support individuals in times of need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RECOVERY RESIDENCE MANAGER/ADMIN COORDINATOR
Pathway Society Inc.
10.2017 - 05.2023
- Managing and maintaining a safe, healthy and positive environment for clients
- Mentoring different personalities/behavioral health/alcohol & substance abuse
- Conducted weekly meetings with clients to review goals and provide support
- Dispensing medication, Intakes, alcohol and drug testing, shopping per monthly budget, collecting fees, etc
- Assisted residents with transitioning into new living environment and maintain strong relationships with residents
- Maintained accurate records of all resident information, ensuring confidentiality and adherence to privacy regulations.
- Reduced resident turnover by fostering a supportive and comfortable living environment
PEER MENTOR/ CASE MANAGER
Goodwill of Silicon Valley NOW Program
08.2019 - 02.2022
- Established trusting relationship with clients by maintaining professionalism and honoring confidentiality
- Assisted clients in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization
- Led group sessions for clients focused on various topics such as time management, self improvement skills, and stress reduction techniques.
- Counseled clients individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to life and recovery
- Retention on case load of about 70-80 participants monthly. Servicing and case noting.
- Practiced Evidence based models to connect with clients on a more intimate level
ADMINISTRATIVE CLERK
Goodwill Of Silicon Valley
03.2017 - 08.2019
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Microsoft Office, Case Worthy, MineralTree, Google Docs, NetSuite
- Data Entry, typing 50 wpm/10 key by touch, scanning, filing, In charge of all office stock/ordering/presentations
- Input data and processed system change to generate accurate reports
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation
ADMINISTRATIVE MANAGER
Axic Inc
11.2011 - 01.2014
- Worked directly with CEO and Engineering
- International Importing and exporting
- Microsoft Office, Peachtree, Photoshop deposits, faxing, filing, distribute mail
- Managed and maintained all purchasing, Invoicing, bank deposits, data entry, typing 55 WPM, 10 key by touch
- AP/AR, assisted with payroll, created and maintained Proposals and Bids
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
CADAC Certification - Pending
SJCC
San JoseSkills
- HIPAA Compliance
- Peer Mentor/Case Management
- Documentation Proficiency
- Client needs assessments
- Written and verbal communication
- Proficient in Microsoft Office, Outlook, CaseWorthy and Google Software/ HMIS
- Lived experience in Recovery and Re Entry
- Relationship Building
- Property Management
- Resident Supervision
References
- Amy Sturgon, Homefirst (408) 390-1616
- Jeanie Anton, The County of Santa Clara, (408) 914-8053
- Santa Vasquez, Goodwill of Silicon Valley, santav@goodwillsv.org
Certification
Peer Mentor
Hippa compliant certifications
Timeline
PEER MENTOR/ CASE MANAGER
Goodwill of Silicon Valley NOW Program
08.2019 - 02.2022
RECOVERY RESIDENCE MANAGER/ADMIN COORDINATOR
Pathway Society Inc.
10.2017 - 05.2023
ADMINISTRATIVE CLERK
Goodwill Of Silicon Valley
03.2017 - 08.2019
ADMINISTRATIVE MANAGER
Axic Inc
11.2011 - 01.2014
CADAC Certification - Pending
SJCC
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