Jacqueline Mead

I am currently an Administrative Services Officer I and I am embedded in the Department of Human Assistance, I have the responsibility of addressing facility issues, I input Contractor and Student Intern information in the SacTime System as well as enter payroll information into the Compass System, I run Compass reports for Managers and make edits to employee payroll as needed. I order equipment and all supplies for our facility. I assist in the hiring process for personnel by reaching out to candidates and scheduling interviews while keeping a spreadsheet and recording results for future need. My department is very heavy in the coordination of hiring activities. I am learning to navigate the Adaptive Resources System for creating department budgets and also the Manifest System to search for Hardware and Software assigned to employees. I update the Contractor Org Chart monthly to be added to the DTECH Org Chart. I am comfortable using the Telephone Service Request System for telephonic requests as well as several systems used specifically for our department. We have recently gone through a major construction and I took on the responsibility of many additional tasks in relationship to this project.

In the performance of my job I determine schedules, standards and procedures for accomplishing work. Approved and developed work schedule for communications center. I established standards for communications center operations,

I wrote and approved several Knowledge Base Articles in regards to operational procedures

I planned, assigned, review and evaluated work of subordinates and assures that standards are maintained.

Reviewed communications center operations to determine need for changes in operations.

Assigned special projects or tasks to be completed by staff

Reviewed the job performance of the communications center staff on an on-going basis to ensure procedures are followed correctly.
I enforced department regulations. Ensured communications center staff is knowledgeable of required county regulations and that they observe the regulations.

Explained county regulations and codes to general public.
Assisted Customer Service Chief in budget preparation by providing current needs in the Comm Center.

Assisted on compiling budget estimate information for supply and equipment
requirements for communications center for Motorola Radio / communications equipment etc. made
recommendations to management based upon the estimates taking into consideration of equipment nearing end of life etc. I performed dispatching as needed during crises. Participated in the creation of a new Oracle System for the Comm Center use. I created that major portion of the Knowledge Base Articles for our department.

As a shift leader I was responsible for leading, planning, scheduling and overseeing the work of the Communication Operations Dispatchers.

For issues that arose I would analyze the situation and determine the best course of acton to resolve it.

I worked as a dispatcher operating a two way radio console, multi line telephones and contact county personnel that would typically work alone in the during evening and weekend hours to check on their welfare and personal security.

I compiled the Comm Center Statistics

Monitored county radio tower equipment and systems and responded to emergency situations by dispatching the appropriate personnel.

I would operate the Mobile Communications Van if it was necessary in times of crises

Monitored burglary and fire alarms systems throughout the county and dispatched the appropriate personnel, Fire or Law Enforcement

I assisted with created the monthly work schedule

I used a telephone communication console with multiple lines as well as a multi channel radio

I dispatched emergency and non emergency personnel for situations via the radio recording all information for statistical purposes

I have in depth knowledge of county agencies

I explained county rules, regulations and procedures as well as county codes

I am familiar with County Emergency Operations Plans and monitored State and National Warning Center Systems

Monitored burglary and fire systems for specific county buildings and dispatched Fire Department and law Enforcement personnel as required.

Assisted in training new dispatchers on equipment and procedures etc.

*Participated in Probation Warrant Sweeps as well as Curfew Sweeps.

* Worked DUI Checkpoints assisting other deputies with different duties.

*Prisoner transportation while working different events.

*Worked out of the Marconi Station entering Pawn Slip information into the Pawn Detail database.

*At Citrus Heights Police Department I signed off fix it tickets for the general public for traffic citations, did pat downs on female arrestees etc.

*Explained Sacramento County Sheriff Department Rules and Regulations to the general public.

*Assisted Deputies with Suspect interrogations. And many other duties as needed.

• Processed inmates into Main Jail

*Entered booking charges into automated law enforcement tracking systems; reviewed status of warrants; updates criminal records

* Reviews court documents for accuracy; determines appropriate bail from schedule and court documents

*Calculates time computations to determine inmates' sentences and proper release dates.

* Maintains security within assigned facility; coordinates visits; monitors movement of staff, Deputies, inmates, visitors, and vehicles using cameras, security intercom systems, and closed circuit television; operates electronically controlled security gates, doors, and elevators; dispatches Deputies, fire, and/or medical staff in emergencies.

Property

• Processes volunteers; reviews applications, interviews volunteer applicants; fingerprints and maintains related documents and files on volunteers; provides necessary training; assigns, monitors and reviews volunteers' work performance; coordinates volunteer activities and events.

• Assists the public in filing and/or obtaining crime reports; responds to inquiries regarding inmates, facilities, operations, and departmental policies and procedures; writes incident reports and inputs information into automated law enforcement data systems; performs front counter duties as needed.

*Received calls of an emergency and non-emergency nature over the telephone prioritized accordingly.

Provides information and assistance to residents for law enforcement related services.

Operates specialized communications equipment to obtain law enforcement related information from computer files of California Law Enforcement Telecommunications System (CLETS) and National Crime Information Center (NCIC).

Writes incident and crime reports using modern office equipment for the department, Department of Justice, and other agency forms

Monitors intrusion, escape, and/or fire alarm panels, and upon activation of alarm, dispatches appropriate personnel/equipment

Evaluates, selects, and acts upon the most urgent requests, advising supervisory and/or lead personnel as required.

Receives calls from patrol officers and dispatchers, responds to requests, and records.

Maintains database on repossessed and stolen vehicles, stolen license plates, and vehicle abatement.

Completed appropriate forms and radio announcements for police department needs such as BOLO requests.