Jacqueline Meader
Cedar Rapids,IA
Summary
Experienced receptionist with strong appointment scheduling, customer service, and front desk operations skills. Known for accurate data entry, phone etiquette, and maintaining an organized, welcoming clinic environment.
Overview
8
8
years of professional experience
Work History
Receptionist
My Chiro
Cedar Rapids, IA
05.2021 - Current
- Greeted patients at clinic entrance warmly and managed front desk reception duties to create a welcoming environment.
- Delivered excellent customer service while interacting with internal and external customers to enhance patient experience.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Maintained clean, orderly reception area to support efficient clinic workflow.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Billing Assistant
Avadyne Health
Cedar Rapids, Iowa
05.2018 - 09.2020
- Supported patient billing inquiries for Avadyne Health revenue cycle operations.
- Reviewed insurance claims for billing accuracy and missing documentation.
- Posted payments and adjustments in Avadyne Health billing systems.
- Followed up on unpaid accounts with insurers and patients.
- Resolved billing discrepancies through account research and claim review.
- Updated patient account records with call notes and payment details.
Education
GED -
Lincoln Learning Center
Cedar Rapids, IA05-1990
Skills
- Front desk operations
- Appointment scheduling
- Patient registration
- Payment processing
- Data entry
- Customer service
- Office administration
- Inventory management
- Attention to detail
- Time management
- Phone etiquette
- Conflict resolution
Timeline
Receptionist
My Chiro
05.2021 - Current
Billing Assistant
Avadyne Health
05.2018 - 09.2020
GED -
Lincoln Learning Center