Homaira Medina

- Collaborated with cross-functional teams globally to identify opportunities for process improvement and increased efficiency.
- Managed Projects related to Digital Tools (over 7 major projects a year)
- Validated over 100k results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Identified and resolved problems through root cause analysis and research.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Researched and adopted new technologies to add value to existing offerings.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- User Acceptance Training
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Governance core team - responsible to ensure that our business needs are not impacted by other divisions change requests.
- Liaison between IT , Business (Stakeholders)
- Data Management Support leveraging secure data quality platform to review, update or restore data (such as deduping accounts, contacts etc., mass change records to have accurate data)
- Attend yearly DreamForce conference to learn new deployments and tools that will benefit the companies needs and present to our stakeholders and IT to discuss potential adoptions or enhancements.

- Collaborated with marketing department on promotional campaigns, driving sales growth.
- Collaborated with sales team to ensure any potential issues with product lead time that would impact customers needs - Support in generating Leads, and Opportunities /Quotes creation.
- Expedited order processing, reducing delays and increasing overall customer satisfaction.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume.

- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.