Jacqueline Melchor
Seattle,WA
Summary
Healthcare professional with a strong focus on patient coordination and high volume customer service. Expertise in handling time sensitive responsibilities and maintaining documentation accuracy in Epic. Bilingual in Spanish, ensuring effective communication with diverse patient groups. Proficient in Microsoft Office and remote communication tools, supporting seamless interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caretaker/CNA
ComForCare
10.2025 - Current
- Collaborated directly with clients daily, ensuring minimal management oversight.
- Documented patient updates and concerns to maintain accurate records.
- Communicated with administration regarding any operational issues.
- Facilitated care coordination to enhance service delivery.
- Supported care coordination efforts to improve patient outcomes.
Medical Assistant
Swedish Otolaryngology
11.2023 - 09.2025
- Streamlined provider scheduling
- Complete prior authorizations for service scheduling
- EMR documentation of information during visit and communication records
- Adhere to all HIPAA regulations
- Facilitate phone calls to coordinate scheduling and provide support
Medical Assistant/Front desk
Northern Illinois Foot and Ankle Specialists
06.2023 - 10.2023
- Managed high volume patient intake, documentation and scheduling workflows
- documenting vital signs, medications, allergies, medical history, surgical history, etc.
- Organize appointments and manage patient check-in and check-out processes
- Gathered insurance information and processed payments
CNA/PCT
NorthShore Glenbrook Hospital
11.2016 - 01.2022
- Collected and documented patient health data with high accuracy in EMR systems
- Maintained precision in clinical measurements and reporting to support care decisions
- Responded promptly to patient needs, prioritizing requests in a high volume care environment
- Delivered compassionate, solution focused support while managing time sensitive tasks
- Communicated critical updates efficiently between staff members
Education
Oakton Community College
Des Plaines, ILHigh School - undefined
Glenbrook South High School
Glenview, IL01.2013
Certified Nursing Assistant - undefined
Samland Institute of Allied Health and Technology
Park Ridge, IL10.2011
Skills
Patient Scheduling
HIPAA Compliance
Prior Authorizations
Bilingual (Spanish)
Data Entry
Insurance Verification
Microsoft Office
EMR systems (Epic, NextGen more)
Customer Support
Certification
- Certified Nursing Assistant
- Medical Assistant Registered
- Certificate of completion- Care and handling of flexible endoscopes.
Timeline
Caretaker/CNA
ComForCare
10.2025 - Current
Medical Assistant
Swedish Otolaryngology
11.2023 - 09.2025
Medical Assistant/Front desk
Northern Illinois Foot and Ankle Specialists
06.2023 - 10.2023
CNA/PCT
NorthShore Glenbrook Hospital
11.2016 - 01.2022
High School - undefined
Glenbrook South High School
Certified Nursing Assistant - undefined
Samland Institute of Allied Health and Technology
Oakton Community College