Jacqueline Mendez
Paterson,NJ
Summary
Office Administrator experienced in streamlining operations and enhancing team collaboration. Achieved operational efficiency through effective time management, database entry, and positive communication with patients. Focused on fostering a supportive work environment and mentoring colleagues for professional growth.
Dependable healthcare administrative professional with experience supporting patient flow, records management, and office communication. Delivers accurate billing data entry, data entry, supply tracking, and coordinated support across physicians, nurses, and front desk staff while maintaining privacy and efficient service.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Medical Receptionist
Holy Name Hospital
Teaneck, New Jersey
04.2026 - Current
- Greeted patients at Holy Name Hospital front desk with professional, calm service.
- Verified patient information, insurance cards, and referral paperwork at check-in.
- Maintained confidential records following hospital privacy and front desk procedures.
- Answered incoming calls and routed questions to proper hospital departments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks for billing and collections, maintaining accuracy and compliance.
- Managed supply inventory for office area, ensuring timely ordering and restocking of essential items.
- Transmitted medical records and correspondence via mail, email, or fax, facilitating efficient communication between departments.
Office Administrator
B-Line Counseling LLC
Teaneck, New Jersey
03.2024 - 04.2026
- Coordinated communications, processed finances, managed registration, and maintained records to support efficient administrative operations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered the multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered questions and responded to phone and email inquiries, maintaining professionalism in interactions with customers and staff.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Fostered strong working relationships among colleagues, enhancing collaboration and contributing to a positive work environment.
- Verified patients'' insurance to determine eligibility.
- Maintained HIPAA-compliant records and protected sensitive counseling information.
- Upheld the highest standards of integrity and ethical conduct in all Medicaid billing activities, ensuring compliance with state regulations and organizational policies.
Barista
Barnes & Noble
Clifton, New Jersey
08.2022 - 04.2026
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Engaged customers during busy periods to foster a fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Delivered prompt, professional responses to customer inquiries to enhance service quality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained clean, organized workspace to enhance productivity and ensure safety.
Trainer
Shake Shack
07.2020 - 04.2022
- Trained Shake Shack team members on hospitality standards and guest service expectations.
- Mentored new hires to enhance staff development and boost productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices and provided feedback to foster professional growth.
- Evaluated training initiatives by tracking participant progress and collecting feedback for improvement.
- Modeled cross-training across front counter, drive-thru, and kitchen roles.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05-2026
High School Diploma -
Passaic County Technical Institute
Wayne06-2021
Associate of Applied Science - Nursing
Bergen Community College
Paramus, NJ10-2026
Skills
- Patient care coordination
- EMR/EHR systems
- Patient scheduling
- Data entry management
- Office management and administration
- Workflow optimization
- Customer service
- Bilingual
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Medical Receptionist
Holy Name Hospital
04.2026 - Current
Office Administrator
B-Line Counseling LLC
03.2024 - 04.2026
Barista
Barnes & Noble
08.2022 - 04.2026
Trainer
Shake Shack
07.2020 - 04.2022
Bachelor of Arts - Psychology
William Paterson University of New Jersey
High School Diploma -
Passaic County Technical Institute
Associate of Applied Science - Nursing
Bergen Community College