Liliana Morales

• Phones, patient care
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered phone calls and messages for 22-physician at Facey medical facility, scheduling appointments, and handling patient inquiries.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Insurance verifications, prepared patient's charts, answered phones

• Worked with patients from age 3 to 99.
• Assisted with treatment and clerical needs of 25 customers daily for 7 months.

• Checked patients in and out
• Insurance verification, refill requests
• Some coding
• Helped patients with billing questions
• Prepared patients for visitation with doctor, obtained vitals, assisted with minor surgeries, and maintained a good work ethic