Hi, I’m
Jacqueline Mihalko
Customer Service Representative
PO Box 536 Greenhurst,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
19
years of professional experience
Work History
Community Helping Hands31 Water St Jamestown, New York 14701
Customer Service Representative
2021.08 - 2023.01 (1 year & 5 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
The Connection/Data Listing Services
CSR
09.2010 - 08.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
Power Drives INC
Inspector in Quality Assurance and Quality Control
01.2004 - 09.2010
Job overview
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Identified and resolved variances to bring products in line with requirements.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Inspected Finished Product and compared against standards to meet regulatory requirements.
Education
CVCS, Sinclairville, NY
High School Diploma
06.1977
Fredonia Boces Voc. Tech, Fredonia, NY
Licensed from Cosmetology
09.1975
Skills
- Customer Service and Assistance
- Client Relationships
- Call Control
- Troubleshooting and Resolution
- Strong Telephone Etiquette
- Calm and Professional Under Pressure
- Attention to Detail
- Understanding Customer Needs
- Data Integrity
- Customer Data Confidentiality
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Community Helping Hands
2021.08 - 2023.01 (1 year & 5 months)
CSR
The Connection/Data Listing Services
09.2010 - 08.2021
Inspector in Quality Assurance and Quality Control
Power Drives INC
01.2004 - 09.2010
CVCS
High School Diploma
Fredonia Boces Voc. Tech
Licensed from Cosmetology
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