Jacqueline Miles

• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
• Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
• Educated customers about billing, payment processing and support policies and procedures.
• Identified and resolved discrepancies and errors in customer accounts.

• Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
• Registered patients by obtaining necessary and accurate financial and demographic information.
• Created new patient charts to include personal and insurance information and reason for visit.
• Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
• Resolved patient billing issues and collected payments.
• Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
• Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
• Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
• Processed payments received from patients according to established guidelines for proper accounting procedures.
• Preserved patient accounts by obtaining and updating personal and financial information.
• Identified self-pay patients to refer to financial assistance programs.
• Adhered strictly to established policies and procedures when dealing with sensitive patient information or records.
• Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.
• Analyzed various reports related to revenue cycle management activities such as denials or rejections.
• Assisted patients with insurance information and billing questions.
• Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

• Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
• Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
• Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
• Provided psychoeducation on topics such as stress management, anger management, coping skills building.
• Assisted in the development of therapeutic strategies that promote positive behavior change among clients.
• Provided care and monitoring of patients in seclusion or restraint.
• Participated in restraining combative patients as necessary.
• Participated in regular clinical supervision meetings with supervisors to discuss client progress and any areas needing improvement.
• Facilitated group therapy sessions for multiple clients at once.
• Engaged in ongoing training sessions on relevant topics such as trauma-informed care or suicide prevention protocols.
• Educated family members on how best to support their loved ones dealing with mental illness or substance abuse issues.

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
• Coached and mentored new employees on company policies and procedures.
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
• Oversaw daily financial transactions and managed cash flow to support profitability.
• Interviewed potential job candidates and made hiring recommendations to general manager.
• Organized company merchandise and displays to increase brand awareness and product sales.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Performed administrative duties such as processing payroll information or managing employee benefits programs.
• Prepared monthly sales reports and presented them to senior management.
• Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.

• Maintained files and filing, keeping sensitive information confidential.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
• Developed and maintained filing systems for confidential documents and records.
• Managed office supplies inventory and placed orders when necessary.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Maintained database of client contact information with accuracy and attention to detail.
• Served as primary point of contact for facilitating operational and administrative inquiries.
• Screened incoming telephone calls, routing to appropriate personnel.
• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
• Organized monthly expense reports according to company policies and procedures.

Completed coursework towards