Jacqueline Montemarano
Johnson City,TN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Assembly Line Worker
AO Smith Quality Water Heaters
01.2024 - 03.2024
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Agent
PSCU
05.2023 - 08.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Agent
GC Services
03.2023 - 05.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Agent
Allied Dispatch Solutions
11.2022 - 03.2023
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Cashier
Roadrunner Markets
03.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Agent
Advanced Call Center Technologies LLC
10.2018 - 02.2022
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Cashier
Dollar General
01.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Waitress Supervisor
Roma's Italian Restaurant
02.2007 - 08.2010
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Science - Accounting
Northeast State Community College
Blountville, TN05.2024
Associate of Science - Bussiness
Everest College - Los Angeles
Los Angeles, CA09.2015
GED -
Tusculum College
Greeneville, TN08.2013
Skills
- Materials Management
- OSHA Compliance
- Operations Support
- Product Inspection
- Product Assembly
- Repetitive Work
- Manufacturing
- Information Security
- Product Knowledge
- Report Generation
- Call Management
- Data Collection
- Complaint resolution
- Drawer balancing
- ID Verification
- Cash Handling
- Cash Register Operation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Task Delegation
Timeline
Assembly Line Worker
AO Smith Quality Water Heaters
01.2024 - 03.2024
Agent
PSCU
05.2023 - 08.2023
Agent
GC Services
03.2023 - 05.2023
Agent
Allied Dispatch Solutions
11.2022 - 03.2023
Cashier
Roadrunner Markets
03.2022 - 10.2022
Cashier
Dollar General
01.2019 - 08.2019
Agent
Advanced Call Center Technologies LLC
10.2018 - 02.2022
Waitress Supervisor
Roma's Italian Restaurant
02.2007 - 08.2010
Associate of Science - Accounting
Northeast State Community College
Associate of Science - Bussiness
Everest College - Los Angeles
GED -
Tusculum College