Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Morales

Clarksville

Summary

Seasoned Pediatric Case Manager and Charge Nurse with a proven track record at Tennessee Department Health and Skyline Medical Center. Excelled in enhancing patient care through exceptional time management and computer proficiency. Notably improved patient satisfaction scores and staff retention by fostering a supportive environment and implementing evidence-based practices.


Overview

15
15
years of professional experience

Work History

Pediatric Case Manager

Tennessee Department Health
10.2019 - Current
  • Identifying and reporting abnormal values on an infant's Newborn Screen for the entire state of Tennessee and ensuring that timely follow up is completed
  • Ensuring that Tennessee infants receive a hearing screen to early identify hearing loss so that appropriate referrals for education and support for families is completed
  • Working with pediatrician's with elevated lead in infants and children. Ensuring that families receive timely follow up and resources to bring lead levels back to a normal range
  • Ensuring that Tennessee infants receive a CCHD screen to help identify CCHD Diagnoses and provide appropriate referrals as need

Charge Nurse

Skyline Medical Center
08.2013 - 10.2019
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.

Psychiatric Charge Nurse

Middle Tennessee Mental Health Institute
08.2010 - 08.2013
  • Optimized unit workflow by regularly assessing staffing needs and adjusting schedules accordingly.
  • Increased patient satisfaction scores through consistent communication and collaboration with patients and their families.
  • Improved patient care by implementing evidence-based practices and collaborating with multidisciplinary teams.
  • Collaborated with psychiatrists on medication management protocols to ensure appropriate prescription practices for each patient''s unique needs.
  • Enhanced staff retention rates by fostering a supportive work culture; recognizing achievements, providing constructive feedback and promoting professional growth opportunities.
  • Ensured accurate documentation of patient information, treatment plans, and progress notes in accordance with regulatory requirements.

Education

Bachelor of Science - Nursing

Austin Peay State University
Clarksville, TN
12-2009

Skills

  • Customer Service
  • Time Management
  • Computer Proficiency
  • Adaptability
  • Composure in exceedingly stressful situations

Timeline

Pediatric Case Manager

Tennessee Department Health
10.2019 - Current

Charge Nurse

Skyline Medical Center
08.2013 - 10.2019

Psychiatric Charge Nurse

Middle Tennessee Mental Health Institute
08.2010 - 08.2013

Bachelor of Science - Nursing

Austin Peay State University

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Jacqueline Morales