Jacqueline Murray
SAN Based,CA
Summary
Experienced aviation professional with 11 years overall Flight Attendant experience and 5 years as an Inflight Training Instructor with Alaska Airlines. Skilled in instructional delivery, curriculum support, operational compliance, collaboration, and supporting successful training outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Inflight Training Instructor
Alaska Airlines
01.2021 - Current
- Facilitate inflight training programs and operational learning experiences for Flight Attendants.
- Support training standardization and instructional consistency across inflight operations.
- Support and provide guidance to assist Flight Attendants in achieving successful training outcomes.
- Collaborate with instructors and leadership teams to maintain training quality and operational excellence.
- Perform check flight observations while supporting safety, compliance, and operational standards.
- Adapt instructional delivery to support diverse learner needs and operational changes.
Flight Attendant
Alaska Airlines
01.2016 - Current
- Deliver exceptional customer service while ensuring passenger safety and regulatory compliance.
- Perform emergency preparedness procedures and inflight operational responsibilities.
- Demonstrate adaptability and professionalism in fast-paced operational environments.
- Maintain strict adherence to FAA regulations, company policies, and safety compliance standards.
- Successfully adapt to operational, procedural, and policy changes within a constantly evolving airline environment.
- Support positive onboard experiences while maintaining operational efficiency and professionalism.
Flight Attendant
Allegiant Air
01.2015 - 01.2016
- Provided onboard safety and customer service support in accordance with FAA regulations and company standards.
- Assisted with emergency preparedness procedures, inflight service responsibilities, and passenger support.
- Maintained professionalism and composure while handling diverse passenger interactions and operational challenges.
- Developed strong communication, teamwork, conflict-resolution, and customer service skills in a fast-paced airline environment.
- Collaborated closely with crew members to ensure safe, efficient, and positive inflight experiences.
Education
Bachelor's Degree - Leadership and Community Development
Central Michigan University
01-2008
Skills
- Instructional Facilitation & Training Delivery
- Curriculum Support & Standardization
- Cross-Functional Collaboration
- Adaptability in Fast-Paced Environments
- Critical Thinking & Problem Solving
- Microsoft Word & PowerPoint
- Organizational & Time Management Skills
- Professionalism & Accountability
- Learner Engagement & Instructional Consistency
- Communication Across Diverse Workgroups
- Operational Awareness & Compliance Support
Professional Highlights
- 5 years of instructional experience supporting Flight Attendant training and development.
- Trusted to facilitate training in operationally demanding environments while maintaining professionalism and consistency.
- Recognized for adaptability, collaboration, and strong communication skills.
Professional Attributes
- Strong ability to remain calm and solution-focused under pressure.
- Committed to professionalism, accountability, and continuous growth.
- Effective collaborator with instructors, leadership teams, and Flight Attendants.
- Demonstrates flexibility and adaptability in evolving operational environments.
Timeline
Inflight Training Instructor
Alaska Airlines
01.2021 - Current
Flight Attendant
Alaska Airlines
01.2016 - Current
Flight Attendant
Allegiant Air
01.2015 - 01.2016
Bachelor's Degree - Leadership and Community Development
Central Michigan University