Jacqueline Musco
East Northport,NY
Summary
Detail‑driven operations and customer‑facing professional with extensive experience managing complex workflows, schedules, and high‑volume administrative processes. Known for strong communication, problem‑solving, and the ability to bring clarity and structure to fast‑paced environments. Skilled in CRM systems, event operations, admissions, financial administration, and stakeholder support. I thrive in roles where accuracy, organization, and exceptional service make a meaningful impact.
Overview
24
24
years of professional experience
Work History
Trade Show Director
Non-Foods Marketing
Westbury, NY
08.2024 - 10.2024
- Served as the first point of contact for vendors and customers during event check‑in and registration, ensuring a smooth and professional experience.
- Oversaw communication and coordination among internal teams to support seamless trade show operations.
- Managed travel and accommodation logistics for attendees, including sales personnel and customers.
- Collaborated with external IT teams to update and maintain the CRM system, improving data accuracy and accessibility.
- Conducted outreach to previous attendees to strengthen engagement and drive continued participation.
Head of Admissions and Family Relations
Sail Caribbean
Northport, NY
12.2012 - 09.2023
- Supported the Director with leadership responsibilities, strategic decision‑making, and enrollment planning.
- Managed financial operations including accounts receivable/payable, inside sales, and insurance billing.
- Administered and awarded financial aid (up to 50%) to families with demonstrated need, ensuring equitable access to programs.
- Ensured compliance with travel insurance regulations and adapted processes to meet evolving requirements.
- Coordinated travel arrangements for executive team members and managed complex scheduling needs.
- Delivered comprehensive training to seasonal staff and conducted presentations for prospective families.
- Implemented a new CRM system to streamline enrollment, digitize records, and reduce administrative burden.
- Maintained website backend, resolved user issues, and improved digital workflows for families and staff.
Manger
Party Hardy
Miller Place, NY
09.2000 - 01.2013
- Oversaw daily operations across multiple retail locations, ensuring consistent service quality and operational efficiency.
- Trained and supervised staff, improving performance, customer service, and workflow consistency.
- Enhanced customer service procedures, resulting in increased satisfaction and smoother service delivery.
- Managed inventory processes to maintain product availability and reduce overstock.
- Assisted customers with special event orders, including invitations and custom balloon installations.
- Redesigned store layouts to improve customer flow and optimize merchandising.
Education
Bachelor of Arts - New York Institue of Technology
New York Institue of Technology
Old Westbury, NY12-2009
Skills
- Microsoft Office Suite
- Google Suite
- WordPress
- Adobe Suite
- Constant Contact
- Mailchimp
- RingCentral
- Olark
- Campminder
- POS Systems
- Data Abstraction
- Event Coordination
- Exceptional Customer Service
- Communication & Presentation Skills
- Typing Speed: 77 WPM
Core Competencies
- Customer Service • Scheduling & Calendar Management • CRM Systems
- Admissions & Enrollment • Event & Trade Show Operations • Travel Logistics
- Vendor & Client Relations • Account Management • Data & Document Management
- Process Improvement• Staff Training • Microsoft Office
- Google Suite
Timeline
Trade Show Director
Non-Foods Marketing
08.2024 - 10.2024
Head of Admissions and Family Relations
Sail Caribbean
12.2012 - 09.2023
Manger
Party Hardy
09.2000 - 01.2013
Bachelor of Arts - New York Institue of Technology
New York Institue of Technology