Jacqueline Naville
Monroe,NC
Summary
Dynamic leader with a proven track record at Orthocarolina, enhancing team productivity and reducing turnover through effective staff management and development. Excelled in complex problem-solving and excellent communication, achieving seamless interdepartmental collaboration and operational efficiency. Skilled in training and mentoring, significantly reducing new hire learning curves.
Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
20
20
years of professional experience
Work History
Utilization Surgery Supervisor
Orthocarolina
03.2021 - Current
- Oversee 18 surgery team members including a facility with additional guidelines with daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Utilization Physiatry Supervisor
Orthocarolina
04.2018 - 03.2021
- Oversaw daily operations of the department including 8 team members with a high volume of cases, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed new physiatry guidelines and communicated changes to the department and physicians.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Utilization Team Lead
Orthocarolina
03.2017 - 04.2018
- Oversee 50 team members and served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Pre-certification Physiatry Specialist
Orthocarolina
05.2012 - 03.2017
- Followed all company policies and procedures to deliver quality work.
- Requested authorization for Physiatry surgeries while following all Payor guidelines.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Patient Service Coordinator
Novant Health Dilworth Pediatrics/Pediatric Cardio
08.2005 - 05.2013
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
Education
High School Diploma -
Miramar Highschool
Miramar FloridaAssociate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Project Management
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
Timeline
Utilization Surgery Supervisor
Orthocarolina
03.2021 - Current
Utilization Physiatry Supervisor
Orthocarolina
04.2018 - 03.2021
Utilization Team Lead
Orthocarolina
03.2017 - 04.2018
Pre-certification Physiatry Specialist
Orthocarolina
05.2012 - 03.2017
Patient Service Coordinator
Novant Health Dilworth Pediatrics/Pediatric Cardio
08.2005 - 05.2013
High School Diploma -
Miramar Highschool
Associate of Arts -
Broward College
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