Hi, I’m
Jacqueline Oliver
Health Information Associate
52-03 Meetinghouse Village, Meriden,CT
Summary
Detail-oriented Health Information Associate proudly offering over four years' experience in processing court orders and subpoenas. Hardworking professional with records filing and management expertise. Attentive to deadlines in fast-paced environments. Highly organized, proactive and punctual with team-oriented mentality. Bilingual individual with pleasant attitude and desire to help in any capacity.
Overview
10
years of professional experience
1
Certification
Work History
Community Health CenterMiddletown, CT
Health Information Associate
07.2014 - 11.2016
Job overview
- Pulled patient records and transferred information to appropriate parties.
- Communicated information to correct department, individual or outside location.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Logged all requests for medical records into spreadsheets.
- Utilize EMR to compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to develop solutions and meet deadlines.
- Streamlined day-to-day office processes to meet long-term goals.
A.R. Mazzotta Middletown, CT
Health Information Associate
08.2012 - 07.2014
Job overview
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Maintained positive working relationship with fellow staff and management.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Retrieved patient medical records in response to requests from authorized personnel.
Arc Of Meriden-WallingfordMeriden, CT
Direct Support Professional
12.2007 - 12.2011
Job overview
- Supported and encouraged clients to promote health and wellness.
- Enhanced clients wellbeing by supporting participation in recreational activities.
- Prevented client injuries by providing necessary restraints and appropriate supports.
- Developed strong and trusting rapport with each client to facilitate best possible care and assistance.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Completed data entries in charts and logbooks to document client progress.
- Administered all necessary medications as directed by care plan.
- Maintained calendar of social, recreational and educational events to enhance client stays.
- Prepared and accompanied clients on public outings, managing safety, behavior and other activities.
Tactical Marketing SolutionsWallingford, CT
Customer Service Representative
07.2007 - 12.2007
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met or exceeded revenue objectives by promoting computers to customers during service, account and sales.
- Set up and activated customer accounts.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns to supervisors.
Aaron's Sales And LeasingMeriden, CT
Customer Account Advisor
06.2006 - 01.2007
Job overview
- Routinely contacted account holders with balances over 10 days past due to resolve delinquencies.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 50+ calls to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
Education
Paul Mitchell The SchoolNorth Haven, CT
License Certificate from Esthetics
01-2022
Branford Hall Career InstituteSouthington, CT
Diploma from Medical Assistant/Phlebotomist
07.2011
University Overview
- 3.30 GPA
Skills
- Organizational Skills
- Billing Procedures
- General Office Duties
- Clerical Duties
- Critical Thinking
- Copying
- Medical Terminology
- Computer Literacy
- MS Office
- Teamwork
- Telephone Skills
- Customer Service
- Medical Records
Certification
- Adult/Child/Infant CPR, First Aid & AED certified through New Life CPR.
- Licensed Esthetician - 2022- Present
- Business Certificate, The Middlesex County Chamber of Commerce- 2022
Timeline
Health Information Associate
Community Health Center
07.2014 - 11.2016
Health Information Associate
A.R. Mazzotta
08.2012 - 07.2014
Direct Support Professional
Arc Of Meriden-Wallingford
12.2007 - 12.2011
Customer Service Representative
Tactical Marketing Solutions
07.2007 - 12.2007
Customer Account Advisor
Aaron's Sales And Leasing
06.2006 - 01.2007
Paul Mitchell The School
License Certificate from Esthetics
Branford Hall Career Institute
Diploma from Medical Assistant/Phlebotomist