Hi, I’m
Towanda Cash
Maywood,IL
Overview
28
years of professional experience
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Skills
- Quality assurance monitoring
- Critical thinking abilities
- Chart management
- Information Analysis
- EMR Updating
- Records auditing
- Interpersonal Skills
- Self Motivation
- Team building
- Patient Admission
- Multitasking Abilities
- HIPAA Compliance
Availability
See my work availability
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Available
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Work History
Madden Mental Health CenterHines, IL
Health Information Associate
10.2022 - 09.2024
Job overview
- Streamlined department's document management by maintaining both physical and digital records
- Monitored daily operations in Health Information Department for timely request processing
- Processed requests for copies of medical records in accordance with established policies and procedures.
- Ensured that all releases of confidential medical information complied with HIPAA regulations.
- Analyzed monthly productivity reports to identify areas for improvement in workflow processes.
- Actively participated in meetings discussing changes or updates to health information systems or policies.
- Created reports for management summarizing trends in patient records.
- Provided support to physicians, nurses, and other healthcare staff regarding medical record documentation requirements.
- Performed quality assurance checks on medical records for compliance with regulatory standards.
- Answered incoming calls from patients or other departments regarding questions related to health information services.
- Researched requests from outside agencies for release of confidential medical information.
- Maintained positive working relationship with fellow staff and management.
Madden Mental Health CenterHines, IL
Pharmacy Technician
10.2000 - 10.2022
Job overview
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Assisted in training new employees on pharmacy procedures.
- Prepared prescription transfers to other pharmacies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepacked bulk medicines filled bottles with prescribed medications and typed and affixed labels.
Madden Mental Health CenterHines, IL
Mental Health Technician
03.1997 - 10.2016
Job overview
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Supervised visitors entering the facility according to established security protocols.
- Actively participated in continuing education programs related to mental health care delivery.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Participated in professional development workshops to stay current with mental health practices.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Aided patients in performing activities of daily living.
Education
Von Steuben Metropolitan Science Center5039 N. Kimball Ave Chicato, Illinois 60625
High School Diploma
06-1989
Timeline
Health Information Associate
Madden Mental Health Center
10.2022 - 09.2024
Pharmacy Technician
Madden Mental Health Center
10.2000 - 10.2022
Mental Health Technician
Madden Mental Health Center
03.1997 - 10.2016
Von Steuben Metropolitan Science Center
High School Diploma
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