Melissa Scaggs

-Receive and process request for patient release of information. -Responsible for managing patient health records.

-Monitor and tracked inventory, assigned work tasks and adjusted assignments based on priorities.

-Serve as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.

-Responsible for safeguarding patient records and ensuring compliance with HIPPA standards.

-Assist with additional work duties or responsibilities as evident or required.

-Run reports daily for rep messages as well as FQC .

-Answer calls or emails as needed.

-Fluent in Cerner Epic and PowerChart.

-Follow up with medical staff regarding missing information in patient records.

-Assisted with preparing charts to therapist as needed.

-Daily front office duties as needed.

-Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.

-Scheduling patients and transportation routes.

-Running the route for patient pick up as well as over seeing drivers.

-Streamlined office operations by implementing efficient filing systems and organizational strategies.

-Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

-Attended events for Public Relations.

-Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

-Load the radiology films in reader for the radiologist to read. -Deliver reports to different floors.

-Safety Liaison.

-Answered calls and assisted patients with request for records or radiology films.

-PACS training.

-Daily Mail.

-Processed all legal request for records as well as patient request.

-Gathered, organized and input information into digital database.

-Educated staff on organizational mission and goals to help employees achieve success.

-Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

-Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

-Frequently inspected production area to verify proper equipment operation.

-Helped meet changing demands by recommending improvements to business systems or procedures.

-Optimized customer experience by delivering superior services and effectively troubleshooting issues.