Jacqueline Ortiz

• Coordinate the treatment and services of clients daily, which includes scheduling appointments, recording the results of treatments, describing procedures to clients and new staff, resolving conflicts between clients and staff, and documenting the treatments we provide so that they can be referenced in the future.
• Additionally, I performed receptionist duties, which enhanced my communication skills and ability to manage patient information securely and confidentially.
• In my role, I demonstrated leadership by training of staff members in the effective use of FloatHelm, our primary scheduling and client management system. This involved not only imparting technical knowledge but also guiding colleagues in optimizing workflow, enhancing client communication, and ensuring efficient service delivery. My approach to training was collaborative and adaptive, fostering a team environment where open communication and mutual support were key to our collective success
• I was responsible for maintaining a sterile environment by meticulously cleaning rooms and equipment, adhering to strict protocols to prevent cross-contamination and ensure client safety. My duties included thorough sanitation practices, effective management of laundry services to uphold high hygienic standards, and contributing to infection control measures.

- In my role as a Customer Service Representative, I specialized in client engagement and business promotion, a position that extended beyond conventional customer service duties. My responsibilities included conducting insightful discussions with clients about preliminary treatment plans, where I provided basic information and facilitated referrals to specialized consultations.

- Promoting the business through direct community engagement, both door-to-door and at various promotional events. This involved the creation and distribution of comprehensive marketing packets, designed to inform and attract potential clients. I advanced my communication and interpersonal skills, effectively bridging client needs with our business services.