Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Jacqueline Paoff

Jacqueline Paoff

Oneida ,NY

Summary

Efficient and dedicated customer service professional with 15+ years of experience in diverse roles, including in-home caregiving and banking. Proven ability to build strong relationships with clients and deliver exceptional service, ensuring satisfaction and trust. Skilled in managing high volumes of customer interactions, resolving issues, and promoting products effectively. Committed to enhancing client well-being through compassionate support and attention to detail.

Overview

5
5
years of professional experience

Work History

Direct Support Professional Caregiver

Advocates
08.2024 - Current
  • Tailored in-home care to meet diverse health needs, enhancing physical and emotional well-being.
  • Fostered trusting relationships with clients and families to create a nurturing atmosphere.
  • Ensured cleanliness and safety of living environments through routine housekeeping tasks.
  • Engaged clients in meaningful activities, providing companionship and emotional support.
  • Supported clients in using mobility devices, promoting safety and independence throughout homes.

Bank Teller/Customer Service

NBT Bank
07.2023 - 06.2024
  • Processed customer transactions with accuracy and efficiency, including deposits, withdrawals, and loan payments.
  • Delivered exceptional customer service by resolving inquiries and providing product recommendations.
  • Balanced cash drawer daily with zero discrepancies for multiple months.
  • Identified and reported fraudulent activities to appropriate authorities.
  • Facilitated opening new accounts while ensuring compliance with regulatory requirements.
  • Managed high volume of customer interactions with professionalism and courtesy.
  • Participated in ongoing training programs to remain current on industry trends.
  • Promoted bank products and services tailored to customers' financial needs.

Customer Service

Wawa
09.2020 - 06.2023
  • Prepared diverse coffee beverages to meet customer preferences.
  • Crafted various hoagies, sandwiches, and soups in deli environment.
  • Maintained organized shelves through regular stocking and inventory management.
  • Ensured cleanliness of grounds to create welcoming atmosphere.
  • Operated cash register efficiently to handle transactions accurately.
  • Managed confidential customer information in compliance with privacy regulations.

Education

High school diploma or GED -

Cardinal Dougherty, Philadelphia, PA

Skills

  • Customer service expertise
  • Home health care
  • Senior care assistance
  • Meal preparation and cooking
  • Cash handling and banking
  • Retail sales experience
  • Cleaning and organization skills
  • Personal assistance and caregiving

Accomplishments

I ranked top 3 in the district for customer service proficiency

Timeline

Direct Support Professional Caregiver - Advocates
08.2024 - Current
Bank Teller/Customer Service - NBT Bank
07.2023 - 06.2024
Customer Service - Wawa
09.2020 - 06.2023
Cardinal Dougherty - High school diploma or GED,

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