Jacqueline Pennington
4207 Woodland Ave ,MO
Summary
Lead phlebotomy professional with solid background in venipuncture, specimen collection, and patient care. Proven track record of improving lab efficiency and accuracy through strong technical skills and meticulous attention to protocol. Known for fostering team collaboration and adapting to changing clinical environments. Reliable and results-focused, with commitment to quality and patient safety.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Lead Phlebotomist
Biomat U S A
Kansas City, MO
10.2018 - 03.2025
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
Medical Receptionist
CSL Plasma Center
Kansas City, MO
07.2005 - 09.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cashier
Border Hall
Kansas City, MO
08.2000 - 04.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Central High School
Kansas City Mo05.2004
Skills
- Quality control
- Patient assessment
- Blood collection
- Equipment maintenance
- Team management
- Patient communication
- Data entry
- Scheduling coordination
- Record keeping
- Customer service
- Confidentiality
- Venipuncture
- Lab safety protocols
- Patient care
- Scheduling appointments
- Donor screening
- Sample labeling
- Health and safety
- HIPAA
- Staff management
Timeline
Lead Phlebotomist
Biomat U S A
10.2018 - 03.2025
Medical Receptionist
CSL Plasma Center
07.2005 - 09.2012
Cashier
Border Hall
08.2000 - 04.2004
High School Diploma -
Central High School