Kathryn Limke
Sioux Falls,SD
Summary
Accomplished Lead Phlebotomist and Donor Center Technician at Grifols Biomat USA, renowned for enhancing patient and donor experiences through exceptional customer service and efficient blood collection techniques. Leveraged expertise in venipuncture and lab safety protocols to mentor staff and improve process efficiency, significantly boosting patient satisfaction and team performance. Demonstrates exemplary communication skills and teamwork, ensuring high-quality care and operational excellence.
Overview
3
3
years of professional experience
Work History
Lead Phlebotomist
Grifols Biomat USA
Sioux Falls, SD
09.2021 - Current
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Used personal protective equipment correctly to protect coworkers and patients.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Developed and implemented strategies to improve phlebotomy processes.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
Donor Center Technician
Grifols Biomat USA
Sioux Falls, SD
09.2021 - Current
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
- Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Promoted a positive environment for both staff and donors through effective communication and teamwork.
- Streamlined processes for equipment maintenance, ensuring optimal performance during each donation procedure.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
- Assisted in achieving center goals by successfully processing a high volume of donors daily.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Removed samples of materials following good practices to achieve accurate test results.
- Provided timely feedback to management regarding any issues or concerns impacting donor experience or center operations.
- Exceeded personal productivity targets regularly while balancing attention to detail, speed, accuracy, and professionalism during peak hours.
- Played an active role in promoting a culture of safety within the center, resulting in fewer accidents or incidents involving staff or donors.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Provided comprehensive training to new employees, ensuring proficiency in all aspects of donor support tasks.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
Phlebotomy/Patient Care Technician - Phlebotomy
Southeast Technical Institute
Sioux Falls, SD05.2003
High School Diploma - Junior High Education
Central Lyon High School
Rock Rapids, IA05.2001
Skills
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- Sample and specimen collection
- Patient care
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
- Specimen handling
- Scheduling appointments
- Infection control
- Quality control guidelines
- Donor screening
- Patient support
- Staff management
- Quality control
- Communication
- Teamwork
- Customer service
- Attention to detail
- Quality control procedures
- Team leader
- Phlebotomy technician
- Sample collection
Timeline
Lead Phlebotomist
Grifols Biomat USA
09.2021 - Current
Donor Center Technician
Grifols Biomat USA
09.2021 - Current
Phlebotomy/Patient Care Technician - Phlebotomy
Southeast Technical Institute
High School Diploma - Junior High Education
Central Lyon High School