Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Royal Palm Beach
09.2024 - 08.2025
Managed daily store operations, enhancing workflow and driving customer satisfaction.
Oversaw inventory management, ensuring optimal stock levels and product availability.
Monitored and improved efficiency of processes, team performance, and customer service.
Developed and implemented operational procedures to ensure quality standards are met.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Coordinated with vendors for timely product deliveries and service maintenance.
Guided employees in adapting to changing customer needs and expectations.
Shift Manager
Walgreens Pharmacy
Manchester
10.2013 - 05.2024
Supervised daily operations and staff activities to ensure optimal service in fast-paced pharmacy environment.
Trained and mentored new team members on store policies and procedures to enhance team efficiency.
Managed daily cash intake by counting registers and tabulating profits to maintain financial accuracy.
Managed inventory levels, ensuring timely restocking of products and supplies.
Resolved customer complaints effectively, maintaining high service standards.
Coached and guided team members to improve performance.
Auto Claims Adjuster
The Hartford Insurance
Farmington
02.2001 - 10.2012
Investigated claims by gathering evidence and interviewing involved parties to establish facts and validate claim validity.
Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
Determined liability based on facts gathered from investigations.
Reviewed policy coverage details to accurately determine claim eligibility and benefits for policyholders.
Collaborated with repair shops to assess vehicle damage and repair costs.
Managed claim files to ensure all documentation was complete and organized for timely processing.
Communicated claim decisions to policyholders clearly and professionally.
Researched and verified insurance policy coverage.