Jacqueline Peters
East Earl,PA
Summary
Experienced Customer Service professional with over forty years' experience in the insurance industry providing training and professional development
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/ Notary Public
EBC Business Services
Whitehall, PA
03.2022 - 05.2022
- Streamlined office operations through effective scheduling and resource allocation.
- Responsible for maintaining and reconciling transactions performed for the PA Department of Transportation in order to remain compliant with Department regulations.
Insurance Customer Service Representative/Notary Public
Solano Consultant
Allentown, PA
09.2021 - 03.2022
- Resolved customer inquiries regarding policy coverage and claims processes efficiently.
- Assisted clients in understanding complex insurance products and service.
- Trained new staff on customer service protocols and software application
- Fostered strong relationships with policyholders to promote loyalty and retention.
Notary Customer Service Specialist
THE YURCONIC AGENCY
ALLENTOWN, PA
03.2018 - 03.2021
- Performed title and tag transactions per Pennsylvania Department of Transportation guidelines
- Renewed Pennsylvania driver's licenses
- Renewed Pennsylvania vehicle registrations
- Provided notary services
Subrogation Specialist
LIBERTY MUTUAL INSURANCE CO (TEMPORARY ASSIGNMENT)
ALLENTOWN, PA
08.2016 - 01.2017
- Responsible for determining fault of motor vehicle accidents
- Reviewed police reports to determine fault of motor vehicle accidents
- Contacted third party insurance carriers to discuss payment when their insured has been found to be at fault
- Pursued arbitration when a resolution could not be agreed upon
Co-Owner
MJP OFFSET SERVICES
MACUNGIE, PA
06.2011 - 12.2015
- Responsible for scheduling repairs to printing presses
- Vetted and hired 1099 employees for certain assignments
- Made all travel arrangements
- Ordered parts for repairs
- Processed payroll
- Invoiced customers at completion of repairs
Inside Sales Representative
THE HARTFORD
05.2003 - 06.2008
- Sold automobile, fire and property insurance to individuals
- Ensure that policy requirements are fulfilled, including the completion of all necessary forms
- Calculate premiums and establish payment method
- Contact underwriter and submit forms to obtain binder coverage
Education
High School Diploma -
EMMAUS HIGH SCHOOL
EMMAUS, PA06-1983
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
Certification
Notary Public
Timeline
Office Manager/ Notary Public
EBC Business Services
03.2022 - 05.2022
Insurance Customer Service Representative/Notary Public
Solano Consultant
09.2021 - 03.2022
Notary Customer Service Specialist
THE YURCONIC AGENCY
03.2018 - 03.2021
Subrogation Specialist
LIBERTY MUTUAL INSURANCE CO (TEMPORARY ASSIGNMENT)
08.2016 - 01.2017
Co-Owner
MJP OFFSET SERVICES
06.2011 - 12.2015
Inside Sales Representative
THE HARTFORD
05.2003 - 06.2008
High School Diploma -
EMMAUS HIGH SCHOOL