Jacqueline Pettus
Summary
Experienced retail manager with a strong focus on improving store operations and developing high-performing teams. Skilled in staff training, customer service enhancement, and visual merchandising. Dedicated to driving business success through effective leadership and innovative sales strategies
Overview
10
10
years of professional experience
Work History
Assistant Manager
VIP Portraits
Silverdale, Washington
03.2026 - 04.2026
- Coordinated client appointments, improving customer experience and satisfaction.
- Trained new staff on operational procedures, ensuring adherence to customer service standards.
- Supervised daily operations, managing shift scheduling and duty assignments for optimal workflow.
District Sales Manager
Spirit of Halloween
Silverdale, Washington
07.2025 - 11.2025
- Oversaw daily sales operations and enhanced team performance in seasonal retail environment.
- Developed visual merchandising strategies to elevate store presentation and customer engagement.
- Ensured compliance with company policies across all operational activities.
- Established clear objectives and guided team members to consistently achieve quotas.
- Recruited and motivated high-performing sales team.
- Conducted regular employee performance assessments to identify and address areas for improvement.
- Implemented staff development plans to enhance team capabilities.
Store Manager
Party City
Silverdale, Washington
10.2017 - 03.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management, conducting cycle counts and audits to control shrinkage.
- Trained and mentored staff to improve customer service skills and drive sales.
- Developed staff schedules to ensure adequate coverage and maximize sales during peak hours.
- Recruited, trained, and supervised new employees to maintain operational standards.
- Executed daily store operations, including cash handling and opening/closing procedures.
- Balanced sales, reconciled cash drawers, and made bank deposits for efficient operations.
- Organized stock replenishment processes to ensure product availability and minimize stockouts.
Store Manager
Halloween City
Lakewood, Washington
08.2022 - 11.2022
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management and organized efficient stock replenishment processes.
- Trained and mentored staff to improve customer service skills and performance.
- Conducted regular staff meetings to clearly communicate goals and updates.
- Developed schedules for staff to maximize productivity during peak hours.
- Executed opening and closing procedures, including cash handling and reconciliation.
- Balanced sales figures, reconciled cash, and made bank deposits efficiently.
Head Cashier
Sprouts
Silverdale, Washington
04.2020 - 06.2022
- Supervised cashiers, enhancing checkout operations for efficiency and accuracy.
- Managed cash register functions, ensuring daily cash drawer accuracy and accountability.
- Trained new cashiers on customer service skills and payment processing techniques.
- Ensured adherence to company policies regarding cash management procedures.
- Monitored cash supplies across multiple checkout stations to maintain optimal operational efficiency.
Volunteer/Board Member
Central Kitsap Food Bank
Silverdale, Washington
01.2016 - 03.2018
- Established fundraising initiatives by engaging potential partners and donors.
- Developed training programs for volunteers to improve service delivery effectiveness.
- Contributed to committees addressing specific organizational goals.
- Reviewed meeting agendas and contributed insights during board meetings.
- Executed public relations activities to elevate awareness of company mission, vision, values, and brand image.
Education
High School Diploma -
Central Kitsap High School
Silverdale, WA06-1994
Skills
- Team Leadership
- Customer Experience Improvement
- Staff Development
- Retail Operations Management
- Problem Solving
Timeline
Assistant Manager
VIP Portraits
03.2026 - 04.2026
District Sales Manager
Spirit of Halloween
07.2025 - 11.2025
Store Manager
Halloween City
08.2022 - 11.2022
Head Cashier
Sprouts
04.2020 - 06.2022
Store Manager
Party City
10.2017 - 03.2025
Volunteer/Board Member
Central Kitsap Food Bank
01.2016 - 03.2018
High School Diploma -
Central Kitsap High School