Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Jacqueline Pina Perez

Chicago,IL

Summary

Experienced and results-driven professional with a proven history of leadership in team management and operational efficiency. Skilled in event coordination, financial oversight, and customer service enhancement. Adept at mentoring peers and fostering inclusive, high-performing environments. Bilingual in English and Spanish, with excellent communication skills that support cross-cultural collaboration, and impactful outcomes.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
Chicago, Illinois
07.2024 - 03.2025
  • Supervised shift operations, ensuring safety, efficiency, and excellent customer service.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Maintained accurate records of daily transactions, deposits and inventory counts.

Applied Research in Mathematics

Gettysburg College
Gettysburg, PA
01.2024 - 05.2024
  • Collaborated on a team project for the company Deloitte, modeling healthcare accessibility disparities in Pennsylvania.
  • Applied descriptive and polynomial regression models to deliver actionable insights and projections.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Multicultural Ambassador

Gettysburg College
Gettysburg, PA
03.2022 - 05.2024
  • Coordinated and led campus visits for prospective students, emphasizing inclusive outreach.
  • Provided mentorship and logistical planning to enhance recruitment events.
  • Created itineraries and events with a group, with emphasis on highlighting the best qualities of the campus.

Student Worker - Student Supervisor

Musselman Library
Gettysburg, PA
09.2020 - 05.2024
  • Managed library operations during unstaffed hours, and trained and led student staff.
  • Developed strategies to improve circulation desk efficiency, and student engagement.
  • Provided technical support and instructional assistance to help students succeed.

Tourism Analysis Intern

Valcambre
Seville, Spain
01.2023 - 05.2023
  • Analyzed tourism data to optimize the visitor experience and improve logistics.
  • Prepared reports of the company's properties to report to Spain’s Tourism Bureau, to support strategic planning.
  • Assisted with planning visits, support and execution of virtual and in-person engagements.

Education

B.A. - Mathematics

Gettysburg College
Gettysburg, PA
05-2024

Skills

  • Communication
  • Event coordination
  • Logistical planning
  • Training and mentoring
  • Financial management
  • Team leadership
  • Conflict resolution
  • Microsoft Suite
  • Fluent in Spanish

Volunteer Experience

Lurie Children’s Hospital of Chicago, Summer Volunteer. Engaged with pediatric patients through play and activities to provide comfort and distraction before appointments and while guardians completed paperwork; supported a positive patient experience over a 10-week program.

Timeline

Shift Supervisor

Starbucks
07.2024 - 03.2025

Applied Research in Mathematics

Gettysburg College
01.2024 - 05.2024

Tourism Analysis Intern

Valcambre
01.2023 - 05.2023

Multicultural Ambassador

Gettysburg College
03.2022 - 05.2024

Student Worker - Student Supervisor

Musselman Library
09.2020 - 05.2024

B.A. - Mathematics

Gettysburg College