Jacqueline Pineda
Brandon,MS
Summary
Detail-oriented professional with a strong background in healthcare logistics and HIPAA compliance. Demonstrates expertise in optimizing delivery routes and managing time-sensitive logistics to ensure the secure, confidential transport of medical specimens and supplies, enhancing operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Sparks Driver
09.2026 - Current
- Managed daily delivery schedules to optimize transportation efficiency.
- Assessed route conditions and adjusted plans to ensure timely deliveries.
- Coordinated vehicle maintenance to ensure operational readiness and safety compliance.
- Recorded daily mileage, proof of delivery, and completion times to ensure accurate tracking of logistics. Inspected and organized orders for transport to ensure item accuracy, maintain temperature control, and protect fragile goods. Communicated with retail staff and customers to resolve delivery issues promptly and professionally.
Lead Medical Assistant
El Proyecto Del Barrio, Inc.
Azusa, CA
07.2020 - 01.2025
- Provided professional and courteous service to a diverse population of patients and visitors.
- Guided individuals in accessing information, completing forms, and navigating electronic systems to enhance patient experience.
- Maintained accurate electronic records and ensured compliance with organizational policies and procedures.
- Supervised and trained staff on daily operations and customer service standards, fostering a knowledgeable and efficient team.
- Managed inventory, ordered supplies, and organized workspaces to ensure seamless office operations.
- Conducted quality improvement meetings and monitored performance metrics to improve service delivery.
- Supported daily office operations through scheduling, record maintenance, communication, and administrative tasks.
- Collaborated with staff and management to create a welcoming and efficient environment for clients and visitors.
Front and Back End Medical Assistant
Foothill Pediatrics and Adolescent Clinic
San Dimas, CA
10.2018 - 07.2020
- Scheduled appointments and maintained accurate electronic records, ensuring timely and efficient patient care.
- Assisted clients in person and by phone, providing information and resolving questions in a professional manner.
- Processed payments and handled confidential information with accuracy and discretion.
- Collaborated with staff to enhance customer service and support by contributing to a positive patient experience.
- Assisted individuals with electronic forms and documentation, organized records, and ensured information was accurately filed and updated for seamless operations.
- Maintained office supplies and inventory to ensure efficient daily operations.
Front End Medical Assistant
Glendora Digestive Disease Institute
Glendora, CA
09.2017 - 10.2018
- Coordinated appointment scheduling and communication among patients, physicians, and staff to streamline operations.
- Handled high volume of phone calls and visitor interactions, ensuring high-quality customer service.
- Verified and maintained accurate records using computerized systems.
- Processed payments and maintained confidential documentation.
- Organized files and paperwork to ensure efficient retrieval of information.
- Facilitated daily office operations, fostering a professional and welcoming environment for patients and staff.
Education
Medical Assistant Certified -
North-West College
West Covina, CA01-2017
Skills
- HIPAA compliance
- Patient privacy protection
- Specimen handling and transport
- Logistics coordination
- Time-sensitive delivery management
- Time-sensitive delivery
- Safety tracking
- Detail-oriented organization
- Patient care support
- Fast-paced multitasking
- Multitasking in Fast-Paced Environments
- Bilingual: English and Spanish
- Bilingual communication
- Verbal and written communication
- Communication skills
- Event and Program Support
Timeline
Independent Contractor
Sparks Driver
09.2026 - Current
Lead Medical Assistant
El Proyecto Del Barrio, Inc.
07.2020 - 01.2025
Front and Back End Medical Assistant
Foothill Pediatrics and Adolescent Clinic
10.2018 - 07.2020
Front End Medical Assistant
Glendora Digestive Disease Institute
09.2017 - 10.2018
Medical Assistant Certified -
North-West College