Jacqueline Pino
Phoenix,AZ
Summary
Highly organized and detail-oriented professional with licensing experience. Recognized for strong decision-making abilities, effective communication, and the capacity to manage multiple priorities in fast-paced environments. Experienced in coordinating projects, collaborating with diverse teams, and maintaining accurate records while ensuring compliance with established procedures. Seeking to leverage analytical, organizational, and language skills in a dynamic, growth-oriented organization where critical thinking and problem-solving are valued.
Overview
8
8
years of professional experience
Work History
Licensing Coordinator
Arizona Department of Health Services
Phoenix, USA
10.2024 - Current
- Knowledge of Arizona State Laws and Regulations
- State Licensing Requirements: rules and policies
- Attention to detail when reviewing documents carefully reviewing license applications, renewal applications, and related documents for completeness and accuracy
- Maintaining Compliance: Ensuring all applicants are in line with state and federal requirements
- Having strong communication skills to interact with applicants and peers
- Guiding patients through the process of preparing and submitting necessary documentation for their applications
- Managing deadlines for application submissions and renewals
- Working closely with our Legal Liaison to create enforcements on denied applications
- Finding solutions for applicants who may be having difficulty meeting certain criteria or regulations
- Preparing and training new licensing coordinators to ensure they are fully prepared for their roles
- Coordinating email updates and submitting support tickets to the IT department
- Assisting with the processing and organization of all licensing mail
Supervisor
Starbucks Coffee Company
Phoenix, USA
12.2018 - 10.2025
- Managed daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction was met at all times
- Led a team of 10 baristas in delivering quality beverages and food items to customers in a fast-paced environment
- Implemented efficient inventory management system
- Reducing waste by 10% and improving cost control
- Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction
- Ensured compliance with company policies and procedures at all times
- Monitored the cafe operations to ensure speed, quality and consistency
- Performed daily cash handling, deposits, and register reconciliations
- Drove strategic initiatives, boosting operational efficiency and delivering substantial cost savings
School Program Volunteer
Valley View School
Phoenix, USA
01.2018 - 12.2018
- Assisted Teachers and staff with daily classroom and program activities
- Supported students during educational, recreational and enrichment programs
- Provided guidance and encouragement to students in a positive learning environment
- Helped coordinate program schedules and participant attendance
- Assisted with tutoring and one on one student support
- Demonstrated reliability, teamwork and strong organizational skills while supporting operations
- Organized materials and prepared resources for lessons and activities
Education
Bachelors - Political Science
Arizona State University-Polytechnic
TempeAssociates -
Scottsdale Community College
ScottsdaleSkills
- Team Leadership
- Salesforce
- Networking
- Multitasking
- Teamwork
- Shift Management
- Organizational skills
- Inventory control
- Microsoft excel
- Bilingual in English and Spanish
- Effective communication
- Attention to detail
- Team collaboration
Timeline
Licensing Coordinator
Arizona Department of Health Services
10.2024 - Current
Supervisor
Starbucks Coffee Company
12.2018 - 10.2025
School Program Volunteer
Valley View School
01.2018 - 12.2018
Bachelors - Political Science
Arizona State University-Polytechnic
Associates -
Scottsdale Community College