LeAnn Rice
Spartanburg,SC
Summary
Dedicated and skilled professional with a strong background in licensing and administration. Bringing a passionate work ethic and a commitment to excellence in all endeavors. Expertise lies in cultivating effective team collaboration and delivering impactful results. Known for reliability, adaptability, attention to detail, and effective problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensing Coordinator
Ttec (TeleTech) - HealthCare Solutions
Woodruff, SC
03.2020 - 03.2021
- Maintain all resident and non resident licenses and apply for any applicable states per licensing profile.
- Monitor and support agents in completion of Continuing Education hours.
- Submit carrier invites, problem solve portal issues, & maintain appointments.
- Create and submit carrier releases.
- Schedule fingerprints or send off for background checks for potential agents.
- Communicate effectively with all departments.
- Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
- Maintained accurate records of all licensing transactions.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Created documents with applicant information and verified Sales force data against Air Table database information.
Licensing Team Lead
Ttec (TeleTech) - HealthCare Solutions
Woodruff, SC
04.2021 - 05.2022
- Trained new team members by relaying information on company & licensing processes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Supervisor
Ttec (TeleTech) - HealthCare Solutions
Woodruff, SC
05.2022 - 07.2023
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Maximized personal/work growth through continuous professional development.
- Identified and addressed work related problems and conflicts, resolving them independently or in collaboration with my team.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Identified underperforming areas and implemented effective process improvements.
- Enhanced employee morale by conducting regular team meetings and offering consistent recognition and praise.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Defined clear targets and objectives and communicated to other team members.
Licensing Manager
Ttec (TeleTech) - HealthCare Solutions
Woodruff, SC
07.2023 - 07.2024
- Streamlined licensing & carrier processes by implementing efficient tracking systems and database management techniques.
- Contributed to the overall success of the company by consistently meeting and exceeding licensing goals.
- Managed relationships with the client and operations through organized regular meetings to ensure a seamless AEP.
- Managed client issues through an organized tracker in Airtable
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Interviewed and hired employees and implemented regular team builders to promote positive feedback and engagement.
- Created and delivered new hire training for leads and senior admins to ensure successful implementation.
- Prepared detailed reports on licensing & carrier RTS metrics, providing valuable insights to senior leadership.
- Monitored and tracked all monthly costs, providing detailed reports to accounting to ensure accurate client billing.
- Developed job aids for Onboarding to standardize licensing processes within the department and updated existing job aids and SOPs to reflect the new company letterhead.
- Provided training and mentorship to my lead, helping her develop the skills to excel and drive our team's success.
United States Rural Postal Carrier
United States Postal Service
Enoree, WI
04.2012 - 08.2014
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Obtained receipts for registered and certain insured mail.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
Owner
Griffin Restoration
Spartanburg, SC
08.2024 - Current
Education
High School Diploma -
Woodruff Senior High
Skills
- Salesforce - Agent Sync proficiency
- Microsoft Office Suite proficiency
- Creative problem solving
- Reliable team player
- Attention to detail
- Professional, positive mindset
- Strong organizational skills
- Verbal & written communication
- Strong administrative background
- Pivot to adapt quickly
- Staff hiring, training, & management
- Client relations, team building, and employee development
- License & Carrier management
Education and Training
other
Certification
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
Timeline
Owner
Griffin Restoration
08.2024 - Current
Licensing Manager
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 07.2024
Senior Supervisor
Ttec (TeleTech) - HealthCare Solutions
05.2022 - 07.2023
Licensing Team Lead
Ttec (TeleTech) - HealthCare Solutions
04.2021 - 05.2022
Licensing Coordinator
Ttec (TeleTech) - HealthCare Solutions
03.2020 - 03.2021
United States Rural Postal Carrier
United States Postal Service
04.2012 - 08.2014
High School Diploma -
Woodruff Senior High