Jacqueline Ponce De Leon
Program Manager-Aircraft Heavy Maintenance
Euless,TX
Summary
Dynamic Program Manager with a proven track record at Amazon, excelling in program and budget management. Skilled in data analysis and KPI assessment, I drive continuous improvement initiatives and foster cross-department coordination. Adept at performance evaluation, I enhance operational efficiency while leading teams to achieve strategic objectives.
Overview
36
36
years of professional experience
Work History
Program Manager Aircraft Heavy Maintenance
Amazon
10.2020 - Current
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Prioritized tasks and managed teams throughout multiple projects.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Controlled expenditures and reported monthly actual performance.
Supervisor Technical Services
Panasonic Avionics Corporation
06.2011 - 07.2020
- Coordinated maintenance for Global Communication Suite and In-Flight Entertainment products across multiple airline customers.
- Delivered system-wide training sessions on Human Factors and regulations throughout North America.
- Provided hands-on system training for airline customers operating Boeing and Airbus fleets.
- Collaborated with airline customers to conduct regulatory training on behalf of organizations.
- Developed strong relationships with staff, customers, and leadership to enhance collaboration.
Customer Service Manager
American Airlines
01.1989 - 03.2011
- Facilitated FAA and OSHA safety training for compliance and new hire onboarding.
- Applied technical expertise in aircraft weight and balance calculations.
- Investigated aircraft damage to identify root causes and implement corrective actions.
- Coordinated cross-departmental efforts to resolve complex, multi-step challenges.
- Executed operational improvements to enhance customer service delivery.
Education
Bachelor of Arts (BA) - Speech / Aviation Technology
Lewis University
Romeoville, ILSkills
- Program and budget management
- Data analysis and KPI assessment
- Regulatory compliance
- Cross-department coordination
- Team leadership
- Performance evaluation
- Safety training
- Technical documentation
- Process improvement
- Operations management
Certificates And Ratings
- FAA Mechanic with Airframe and Powerplant ratings
- FAA Dispatcher
- FAA Pilot with Single Engine Land rating
References
References available upon request.
Timeline
Program Manager Aircraft Heavy Maintenance
Amazon
10.2020 - Current
Supervisor Technical Services
Panasonic Avionics Corporation
06.2011 - 07.2020
Customer Service Manager
American Airlines
01.1989 - 03.2011
Bachelor of Arts (BA) - Speech / Aviation Technology
Lewis University
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