Jacqueline Portillo
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience in management roles at Extra Space Storage and various restaurants. Proven track record in enhancing customer experience and optimizing inventory management. Skilled in team leadership and problem-solving, consistently achieving operational excellence and high customer satisfaction. Committed to fostering a positive work environment and driving team success.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
03.2024 - Current
- Assisted in managing daily operations and ensuring adherence to company policies.
- Supported inventory management through regular audits and stock replenishment processes.
- Trained new staff on customer service protocols and operational procedures.
- Conducted follow-up calls to ensure customer satisfaction and resolve any issues promptly.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Implemented efficient storage solutions to optimize space utilization within facility.
Restaurant Manager
Yoshinoya
03.2023 - 01.2024
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs for staff to enhance service quality.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
Restaurant Manager
Jack in the Box
12.2018 - 02.2023
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff in food safety protocols and customer service standards.
- Developed and implemented staff schedules to optimize labor efficiency and coverage.
- Coordinated inventory management processes to maintain stock levels and minimize waste.
Sales Associate
Ross Dress for Less
09.2018 - 03.2019
- Assisted customers with product selection, enhancing shopping experience and driving sales.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Trained new associates on store policies, procedures, and customer service best practices.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Team Leader
Chipotle
01.2017 - 12.2018
- Oversaw daily operations, ensuring adherence to food safety and cleanliness standards.
- Led team training initiatives, enhancing staff performance and customer service skills.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Education
No Degree - Massage Therapy
Intercoast College
Carson, CAGED -
Coachella Adult School
Coachella, CA08-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Time management
- Attention to detail
- Staff supervision
- Store opening and closing
Languages
Spanish
Timeline
Assistant Store Manager
Extra Space Storage
03.2024 - Current
Restaurant Manager
Yoshinoya
03.2023 - 01.2024
Restaurant Manager
Jack in the Box
12.2018 - 02.2023
Sales Associate
Ross Dress for Less
09.2018 - 03.2019
Team Leader
Chipotle
01.2017 - 12.2018
No Degree - Massage Therapy
Intercoast College
GED -
Coachella Adult School