Jacqueline Potter
Westbury
Summary
Dynamic Small Business Consultant at Verizon with a proven track record in account management and client onboarding. Expert in service optimization strategies, enhancing customer satisfaction through tailored solutions. Adept at resolving complex issues and fostering strong relationships, driving significant improvements in client retention and service delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Small Business Consultant
Verizon
Garden City
10.2017 - Current
- Analyzed client needs to deliver customized business solutions.
- Advised customers on maximizing telecom service package benefits.
- Resolved customer complaints efficiently through telephone and email communication.
Residential Customer Service Representative
Verizon
Garden City
04.2010 - 10.2017
- Guided customers in understanding product features and available services.
- Processed billing inquiries while presenting various payment options.
- Assisted customers with account inquiries and resolved service-related issues.
Telephone Operator
Verizon
Hempstead
10.1999 - 04.2010
- Provided accurate directory information to customers promptly and efficiently.
- Connected callers with requested services using telecommunications systems.
- Responded to inquiries about business and residential listings for directory assistance.
Customer Service Representative
1-800-flowers.com
Westbury
10.1997 - 10.1999
- Consulted with customers to select appropriate floral designs and gifts.
- Managed inventory of flowers, plants, and supplies to ensure availability.
- Assisted customers with inquiries through online chat platform.
Education
Some College (No Degree) - Early Childhood Education
Nassau Community College
Garden City, NYSome College (No Degree) - Marketing
University of Phoenix
Tempe, AZSkills
Account management and client onboarding
- Service optimization strategies
- Customer relationship management
Certification
- Google Marketing Certificate
Timeline
Small Business Consultant
Verizon
10.2017 - Current
Residential Customer Service Representative
Verizon
04.2010 - 10.2017
Telephone Operator
Verizon
10.1999 - 04.2010
Customer Service Representative
1-800-flowers.com
10.1997 - 10.1999
Some College (No Degree) - Early Childhood Education
Nassau Community College
Some College (No Degree) - Marketing
University of Phoenix