JACQUELINE POWERS
Horseshoe Bay,TX
Summary
Current RN Manager looking to expand career as a Nurse Leader while helping an organization achieve high levels of success and profitability; all while maintaining high levels of patient satisfaction and quality care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Manager
ACCENTCARE
10.2022 - Current
- Managed team of 15+ employees including therapists, RNs, LVNs, etc.
- Perform Utilization Review to ensure profitability.
- Reviewed documentation to ensure compliance with managed care company guidelines.
- Conducted weekly meetings with 40+ team members.
- Liaised with other healthcare professionals to develop comprehensive patient care plans.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
CHARGE RN- MED SURG(PRN)
BAYLOR SCOTT AND WHITE MEDICAL CENTER
03.2019 - 12.2023
- Managed team of 6 RNs and 3 patient care techs.
- Skilled in customer service, providing constructive criticism, de-escalation of situations, assistance with difficult nursing skills, and handling scheduling and staffing shortages.
- Involved in employee hiring, onboarding, performance improvement plans, annual evaluations.
- Case Manager on weekends coordinating patient care and resources with outside facilities.
- Assisted with quality assurance and infection control programs to make sure unit was in compliance.
- Conducted patient surveys to assess satisfaction with care and performed service recovery when needed in conjunction with HCAHPS scores.
- Facilitated daily Multi-Disciplinary Rounds with 20+ staff members
Staff RN
Baylor Scott & White Medical Center
05.2018 - 03.2019
- Utilized critical thinking skills to make quick decisions in high-pressure situations.
- Participated in evidence-based practice project implementation.
- Served as preceptor for new nurses.
- Participated in hospital committees to recommend quality improvement initiatives.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Provided education on disease management, self-care techniques, and preventive measures to patients and families.
Student Nurse Technician
Baylor Scott & White Medical Center
06.2017 - 05.2018
- Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls for 30+ patients.
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
Education
BACHELOR OF SCIENCE- NURSING -
WESTERN GOVERNOR'S UNIVERSITY
Salt Lake City, UT10.2023
ASSOCIATES DEGREE NURSING -
CENTRAL TEXAS COLLEGE
Killeen, TX05.2018
BACHELOR OF SCIENCE- UNIVERSITY STUDIES - Healthcare Professions, Human Resources, Organizational Leadership
TEXAS TECH UNIVERSITY
Lubbock, TX12.2017
ASSOCIATE OF ARTS- BUSINESS ADMINISTRATION -
CENTRAL TEXAS COLLEGE
Killeen, TX05.2012
Skills
- Familiar with Microsoft Outlook, Teams, Homecare Homebase, Excel, EPIC, etc
- Utilization Management
- Case Needs Assessment
- Workflow Coordination
- Clinical Staff Management
- Community Relationship Building
- Wound care specialist
Certification
- WCC- Wound Care Certified, Wound Care Educational Institute - April, 2022.
Timeline
Patient Care Manager
ACCENTCARE
10.2022 - Current
CHARGE RN- MED SURG(PRN)
BAYLOR SCOTT AND WHITE MEDICAL CENTER
03.2019 - 12.2023
Staff RN
Baylor Scott & White Medical Center
05.2018 - 03.2019
Student Nurse Technician
Baylor Scott & White Medical Center
06.2017 - 05.2018
BACHELOR OF SCIENCE- NURSING -
WESTERN GOVERNOR'S UNIVERSITY
ASSOCIATES DEGREE NURSING -
CENTRAL TEXAS COLLEGE
BACHELOR OF SCIENCE- UNIVERSITY STUDIES - Healthcare Professions, Human Resources, Organizational Leadership
TEXAS TECH UNIVERSITY
ASSOCIATE OF ARTS- BUSINESS ADMINISTRATION -
CENTRAL TEXAS COLLEGE