Jacqueline Prado
Memphis,TN
Summary
Dedicated Customer Service Representative with proven skills in active listening and problem-solving. Adept at efficiently resolving customer inquiries and complaints to enhance satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AutoZone
Memphis,TN
03.2026 - Current
- Assisted customers with finding the correct parts and accessories.
- Handled customer complaints efficiently, providing timely resolutions and support.
- Maintained knowledge of store inventory and promotions to inform customer choices.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Test car batteries and replace if necessary, replace windshield wipers, Test alternators, and starters.
- Stock shelves and front face products.
Customer Service Representative
Macys Department Store
Cordova, TN
10.2023 - 01.2024
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Handled customer complaints efficiently, providing timely resolutions and support.
- Maintained knowledge of store inventory and promotions to inform customer choices.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Responded to customer requests for products, services, and company information.
- Process customer request for a store rewards account or store credit card
- Process returns
- process online orders
Clerical Assistant
New Dixie Oil Company
Roanoke Rapids, NC
06.2023 - 09.2023
- Assisted with data entry and record management to ensure accurate information retrieval.
- Supported daily office operations by organizing files and maintaining documentation standards.
- Process end of day worksheets from each gas station
- Implemented efficient filing systems, improving accessibility of critical documents.
Assistant Store Manager
Dollar General
03.2021 - 05.2023
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Implemented inventory management techniques to reduce stock discrepancies and improve accuracy.
- Analyzed sales data to identify trends and optimize product placement for increased revenue.
Customer Service Representative
Belk Department Store
Roanoke Rapids, NC
05.2021 - 03.2022
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Operate a cash register for cash, check, and credit card transaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- operate a POS system
- Process credit cards, returns and refunds
- fill online orders
- Count registers down at the end of the night
- and make sure you have a clean area
Customer Service Representative
Belk Department Store
Winston-Salem, NC
07.2018 - 05.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Operate a POS system
- process returns and fill online orders
- process credit cards and rewards
Customer Service Representative
Advanced Auto Parts
Winston-Salem, NC
09.2017 - 11.2019
- Engaged in continuous learning about automotive products to better assist customers.
- Delivered parts and product to customer doorsteps or to a automotive business.
- improve customer satisfaction by ensuring timely and accurate of products.
- Load truck and properly secure items to prevent damage of deliveries.
- Operate light trucks to deliver loads as far as 100 miles a day from home location
- process returns
- helps customer with finding parts and accessories etc.
Education
GED -
Hazelton West Virginia Dept of Education
Hazelton, West VirginiaNo Degree - Applied Science
Lemoyne Owen College
Memphis, TN06-2026
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
AutoZone
03.2026 - Current
Customer Service Representative
Macys Department Store
10.2023 - 01.2024
Clerical Assistant
New Dixie Oil Company
06.2023 - 09.2023
Customer Service Representative
Belk Department Store
05.2021 - 03.2022
Assistant Store Manager
Dollar General
03.2021 - 05.2023
Customer Service Representative
Belk Department Store
07.2018 - 05.2021
Customer Service Representative
Advanced Auto Parts
09.2017 - 11.2019
GED -
Hazelton West Virginia Dept of Education
No Degree - Applied Science
Lemoyne Owen College
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College