Jacqueline Quezada
Summary
Dynamic customer service professional skilled in enhancing guest experiences and driving sales through effective engagement strategies. Adept at maintaining high visual merchandising standards while collaborating with teams to achieve operational excellence. Recognized for delivering service that exceeds expectations and fosters customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service and Floor Associate
NORDSTROM Rack
Riverside, California
03.2026 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Delivered exceptional guest service by greeting customers and resolving inquiries professionally.
- Collaborated with team members to elevate customer service experience, fostering a welcoming environment.
- Supported sales goals through proactive customer engagement, product recommendations, and upselling strategies.
- Managed point-of-sale transactions with 100% accuracy in cash handling, refunds, and promotions.
- Collaborated with supervisors to prioritize tasks during peak periods, improving overall store operations.
- Maintained visual merchandising standards by restocking, folding, and organizing merchandise according to brand guidelines.
- Monitored for irregularities and adhered to shrink-control procedures, supporting loss prevention initiatives.
Logistics Processor
Nordstrom
Brea, California
06.2024 - 03.2026
- Coordinated logistics for timely merchandise distribution and resolved delivery issues with vendors to maintain service standards.
- Fulfilled customer orders by picking, packing, and preparing items for shipping per quality standards.
- Prepared and shipped orders in accordance with company shipping procedures and quality controls.
- Scanned, processed, and researched merchandise shipments using inventory management systems to ensure accuracy.
- Maintained accurate inventory records to ensure adherence to inventory control procedures.
- Organized stockrooms and sales floors to promote a clean working environment.
- Provided general support for store operations, including events and backroom organization.
- Trained new employees on standard operating procedures to improve team effectiveness.
Sales Associate
LEGO Group
Anaheim, California
08.2015 - 08.2019
- Crafted engaging guest experiences while maintaining flagship store standards.
- Assisted customers in selecting LEGO sets and accessories effectively.
- Demonstrated product features, engaging customers in interactive play experiences.
- Executed accurate transactions and resolved customer inquiries with professionalism.
- Maintained high efficiency in point-of-sale system operations.
- Coordinated special events to engage customers and drive sales.
- Trained peers to improve collaboration and service delivery.
- Achieved consistent success with strong references from satisfied clients.
Education
Associate of Arts - COMMUNICATONS
Mount San Antonio College
Walnut, CAWalnut, CA
Bachelor of Science - Child Development
University of San Diego
San Diego, CA05-2026
Diploma -
Shurr High School
Skills
- Inventory management
- Store layout
- Store presentation
- Product promotion
- POS and computer proficiency
- Cash handling expertise
- Team collaboration
- Effective communication
- Customer service excellence
Languages
Spanish
Elementary
Italian
Elementary
Certification
- Disney Leadership Program- Certificate 2018
Timeline
Customer Service and Floor Associate
NORDSTROM Rack
03.2026 - Current
Logistics Processor
Nordstrom
06.2024 - 03.2026
Sales Associate
LEGO Group
08.2015 - 08.2019
Associate of Arts - COMMUNICATONS
Mount San Antonio College
Bachelor of Science - Child Development
University of San Diego
Diploma -
Shurr High School