Jacqueline Quintana
El Paso,TX
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 20 years in healthcare environments. Excellent knowledge of patient care, financial impacts and insurances.
Energetic team-player experienced working in high-volume medical practice environment.Strong process management, customer service and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Akumin Imaging
El Paso, TX
06.2021 - Current
- Provide complete patient assessments and registration .
- Aided in development and betterment of patient management and workflow processes.
- Manage Clinic and patient flows while organizing patient care.
- Work with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Monitored ongoing care and proactively corrected problems.
- Cross-trained to support other Front desk with emphasis on establishing patient rapport and developing relationships with external partners.
- Maintained inventory for sufficient supply in office.
- Supervised all levels of care for patients.
Patient Service Specialist
Texas Tech Health Sciences Center
El Paso, TX
11.2016 - 06.2021
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help patients and families understand.
- Organized patient records and database to facilitate information storage and retrieval.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Criminal Justice
Park University
El Paso, TXHigh School Diploma -
ANAMARC COLLEGE
El Paso, TX12.2001
CMA - CERTIFIED MEDICAL ASSISTANT
Anamarc College - Santa Teresa
El Paso, TX12.2001
Skills
- Resolving Problems
- Microsoft Office
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Gathering Information from Patients
- Administrative and Office Support
- Explaining Policy and Procedures
- Verbal and Written Communication
- Database Search and Data Entry Skills
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Registration and Scheduling
- Caring and Empathetic
- Helpful and Service-Oriented
- Organized and Efficient
- Records Management
- Care Plan Recommendations
- Multi-Line Telephone Systems
- Reliability and Dedication
- Medical Terminology
- 50 WPM Typing Speed
- Schedule Coordination
- Clerical and Filing Support
- Patient Registration
- Punctual and Hardworking
- Spanish Fluency
- Word Processing
- Medical History Documentation
- Time Management and Prioritization
- Insurance Authorizations
- Outbound Calling
- Counseling and Guidance
- Bilingual Spanish and English
- Benefits Explanation
Certification
- Certified Medical Assistant
Timeline
Patient Coordinator
Akumin Imaging
06.2021 - Current
Patient Service Specialist
Texas Tech Health Sciences Center
11.2016 - 06.2021
Bachelor of Science - Criminal Justice
Park University
High School Diploma -
ANAMARC COLLEGE
CMA - CERTIFIED MEDICAL ASSISTANT
Anamarc College - Santa Teresa